Video

Dealer Insider with Miles Edmark

Susan and Miles discuss how the company has seen many business and market fluctuations over 94 years.

Published: October 11, 2021

In this episode of Dealer Insider, AutoSuccess Publisher Susan Givens speaks with Miles Edmark, the general manager of Edmark Toyota in Nampa, ID. You may remember Miles from the July 2021 issue of Dealer Service.

Susan and Miles discuss how the company has seen many business and market fluctuations over 94 years — from bankruptcy to recessions and now to the current marketplace situation.

“I thought cash for clunkers was wild,” Edmark remarked. “It’s nothing like we’re seeing right now.” And this recent growth in the market is what brought Edmark Toyota and DealerPRO Training together — so Edmark could focus on delivering exceptional customer service and keep up with customer demand in their fixed operations.

To listen to this interview, click HERE.

Executive Spotlight with Tyler Nathan of TBF / Jupiter Warranty Management

Tune in to learn about how their service simplifies the process for dealerships, allowing management to focus on more critical aspects of service department operation.

By Brian Ankney

Brian Ankney is a multimedia account manager for Babcox Media. He also hosts the AutoSuccess Executive Spotlight series.

Published: February 20, 2024

Executive Spotlight with Tyler Nathan of TBF / Jupiter Warranty Management

In this Executive Spotlight interview, Tyler Nathan of TBF / Jupiter Warranty Management, speaks with AutoSuccess’ Brian Ankney about the specialized service of warranty administration for dealerships.

Nathan explains that, contrary to common misconceptions, their company doesn't sell warranties but instead helps dealerships manage and submit warranty claims to OEMs for payment. Dealerships traditionally handle these internally, but outsourcing can alleviate pressure on staff, ensure more comprehensive compensation for claims, and provide audit protection.

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