How to Use Call Analytics to Improve Phone Handling
Which parts of your phone handling process are breaking down? Learn how analytics can help improve your first interactions.
In a Fickle Market, How Do We Continue Winning Customers for Life?
It is imperative to ask the right questions to find out what motivates your customers. Getting to know the customer means getting to know their needs and that benefits everyone.
Don’t Let Customer Confidence Kill Deals
In the face of waning consumer confidence, dealers can implement these strategies to stay competitive in a slowing market.
Call Coaching 101: Making a Positive First Impression
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
What’s Better? Trade-In Ranges or Single-Price Offers?
To help determine which option to offer, first define your goals.
The Most Powerful Skill in Selling
If you can’t listen to what your customer is saying, how do you really know that you’re solving their needs?
Automotive Selling Tips from Top Realtors
Consider taking a cue from the real estate industry and apply their sales process to the auto sales industry.
3 Reasons Auto Appraisals Shouldn’t Be Up to Managers Alone
Having salespeople handle appraisals allows the dealership to jumpstart their recon to retail timeline and get vehicles moving swiftly through the recon workflow process on their way to the lot and into the garages of their customers.
How Are You Telling the ‘Story’ of Your Pre-Owned Inventory?
Focus on giving customers the new-car buying experience even with a pre-owned unit.
Digital Retailing: Inadequate Solution for Talent Shortage
When salespeople are better equipped for success, they’re more likely to make more sales and to stick around.
Adapt or Fade, Part 1
Dealers can learn from the missteps brick-and-mortars have gone through, and learn how to better adapt their businesses.
Let’s Talk Pre-Delivery Inspections
It’s time to modernize your PDI process by tossing out your manual checklist and utilizing a digital workflow process.
