Which parts of your phone handling process are breaking down? Learn how analytics can help improve your first interactions.
It is imperative to ask the right questions to find out what motivates your customers. Getting to know the customer means getting to know their needs and that benefits everyone.
In the face of waning consumer confidence, dealers can implement these strategies to stay competitive in a slowing market.
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
To help determine which option to offer, first define your goals.
If you can’t listen to what your customer is saying, how do you really know that you’re solving their needs?
Consider taking a cue from the real estate industry and apply their sales process to the auto sales industry.
Having salespeople handle appraisals allows the dealership to jumpstart their recon to retail timeline and get vehicles moving swiftly through the recon workflow process on their way to the lot and into the garages of their customers.
Focus on giving customers the new-car buying experience even with a pre-owned unit.
When salespeople are better equipped for success, they’re more likely to make more sales and to stick around.
Dealers can learn from the missteps brick-and-mortars have gone through, and learn how to better adapt their businesses.
It’s time to modernize your PDI process by tossing out your manual checklist and utilizing a digital workflow process.