In this episode of Executive Spotlight, host Brian Ankney interviews Scott Davis from Volie, exploring his unconventional journey from managing a chain of pizza places to a significant role in automotive service retention. Scott discusses the importance of service retention in dealerships, especially during periods when fewer cars are sold due to higher interest rates. He emphasizes the need for dealerships to focus on their fixed operations departments to maintain a steady income and prepare for future buyers.
The conversation also covers the challenges and strategies related to using call centers and BDCs effectively within the dealership environment, highlighting the remarkable efficiency improvements possible with proper call center technology and training. Scott shares success stories demonstrating substantial increases in call attempts and appointments, significantly impacting dealership productivity and customer service.
Visit Volie.com for more information on how Volie can benefit car dealers.
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