In this Executive Spotlight interview, Ben Chodor of CallRevu speaks with AutoSuccess’ Susan Givens.
They discuss the dramatic shift in call management due to AI and machine learning, and how traditional methods have evolved into AI-driven systems providing instant, precise call analysis. This not only enhances real-time communication but also continuously improves, offering increasingly tailored insights for each dealership, Ben says.
He also emphasizes AI’s role in augmenting service calls and identifying sales opportunities, commenting how the technology not only strengthens customer relationships but also smartly suggests additional services, like tire rotations during oil changes, thereby boosting sales and operational efficiency.
Ben’s insights provide a clear picture of how AI and machine learning are not just modernizing auto dealerships but are also crucial in shaping their future toward greater efficiency, enhanced customer engagement and increased sales performance.
Watch the video above to learn more about this and more!