In this AutoSuccess Executive Spotlight interview, Brian Ankney talks with Mark Queen from SKAI Vision about the use of artificial intelligence in the automotive industry. Mark discusses his team’s focus on computer vision, a key component in both autonomous vehicles and their current projects. They are redefining dealership operations by teaching AI systems to mimic the best managerial practices, scrutinizing every transaction for optimal efficiency.
Mark dives into monitoring and improving service cycle times to overcome the inaccuracies of traditional customer surveys by providing real-time, objective data. Furthermore, Skai Vision is repurposing existing dealership security cameras to track vehicle service times and identify customer engagement opportunities, turning a once passive security expense into an active business tool.
Mark also addresses concerns about privacy and the “Big Brother” aspect of AI, reassuring that their system is designed to assist without invasive monitoring. He emphasizes the potential of AI to enhance operational efficiency and improve the customer experience.
You won’t want to miss this informative and entertaining interview!
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