Executive Spotlight with Mark Queen of SKAI Vision

Executive Spotlight with Mark Queen of SKAI Vision

Mark explains how managers can monitor and improve service cycle times.

In this AutoSuccess Executive Spotlight interview, Brian Ankney talks with Mark Queen from SKAI Vision about the use of artificial intelligence in the automotive industry. Mark discusses his team’s focus on computer vision, a key component in both autonomous vehicles and their current projects. They are redefining dealership operations by teaching AI systems to mimic the best managerial practices, scrutinizing every transaction for optimal efficiency.

Mark dives into monitoring and improving service cycle times to overcome the inaccuracies of traditional customer surveys by providing real-time, objective data. Furthermore, Skai Vision is repurposing existing dealership security cameras to track vehicle service times and identify customer engagement opportunities, turning a once passive security expense into an active business tool.

Mark also addresses concerns about privacy and the “Big Brother” aspect of AI, reassuring that their system is designed to assist without invasive monitoring. He emphasizes the potential of AI to enhance operational efficiency and improve the customer experience.

You won’t want to miss this informative and entertaining interview!

Watch the video above to learn more about this and more!

For more Executive Spotlight interviews, click here or subscribe to our YouTube Channel.

You May Also Like

Executive Spotlight with Bill Wittenmyer of DealerOn

Bill introduces a new program that provides a personalized shopping experience, matching customers with the right inventory based on their preferences, while emphasizing the need for the industry to remain proactive and adaptable amidst economic challenges.

Bill Wittenmyer on Dealership Staffing and Sales Strategies

In the AutoSuccess Executive Spotlight, host Brian Ankney interviews Bill Wittenmyer from DealerOn, discussing the current challenges and strategies for car dealerships.

Dealerships are struggling with staffing and performance due to a significant portion of salespeople and managers being new to the industry post-COVID. This lack of experience affects their ability to negotiate and manage effectively. To address this, dealerships need to focus on training, either in-house or through external resources, to enhance sales skills and provide a better customer experience.

Executive Spotlight with Scott Davis of Volie

Scott discusses the importance of service retention in dealerships, especially during periods when fewer cars are sold due to higher interest rates. He emphasizes the need for dealerships to focus on their fixed operations departments to maintain a steady income and prepare for future buyers.

Scott Davis of Volie
Executive Spotlight: Tim James of Flick Fusion

Tim highlights the benefits of video technology in providing a more immersive and informative experience for car shoppers, as well as the potential for live video calls and AI-powered image enhancement to further enhance the customer experience.

Tim James of Flick Fusion
Executive Spotlight with Yaron Saghiv of UVeye

Yaron discusses how UVeye’s partnership with GM and innovative inspection technology are revolutionizing vehicle appraisals and improving dealership operations across the U.S.

Yaron Saghiv CMO of UVeye
Executive Spotlight with Dealer Pay

Shannon and Travis join us to discuss the transition from traditional cashier systems to more personalized and technology-driven solutions. Seamless transactions through mobile payments, wireless payment terminals and integrated DMS are significantly enhancing the customer service experience and operational efficiency.

Shannon Wischmeyer and Travis Siebert of Dealer Pay
Other Posts
New BendPak Lift Comes with Eight Expandable Arms

Take a walk with Sean Price, director of sales operations at BendPak, to see the demonstration of BendPak’s Octoflex Series concept lift.

BendPak Introduces New Octa-Flex Lift: Inside Look

Susan Givens has a discussion with Sean Price from BendPak about the groundbreaking Octa-Flex Series concept two-post lift.

Bendpak-Octa-Flex-AS-Inside-Look
WATCH: Advancements in Lift Technology

The new lift can be used as a traditional two-post lift, and it can reach any lift point under a vehicle.

Bendpak-Octa-Flex-Unveil
Dealer Insider with April Rain and Joe Shaker

Joe and April discuss the critical role of connectivity and collaboration among manufacturers, dealers, tech innovators and investors — and more!