Michael Markette, partner of Market Tech Consulting, joins us to discuss how to improve the customer experience at your dealership with call connectivity. www.markette.com
Drawing on extensive industry experience, the team at DealerPRO Training has developed a program that exposes technicians to future career opportunities in fixed operations as well as executive positions.
According to the National Automobile Dealers Association (NADA)’s latest findings, the technician shortage has reached critical levels, with an anticipated shortfall of 80,000 technicians by year’s end. The association reports that three technicians will exit the workforce for every new technician who enters. Ouch.
It’s a rare dealer who hasn’t been affected by the technician shortage. And the deficiency disrupts not just the service department but the entire dealership. Extended wait times for service appointments frustrate customers and can lead to a decline in satisfaction levels. Compromised service quality due to understaffed service departments can damage customer trust and loyalty, ultimately impacting dealership profitability.
Trent Broberg discusses the challenges of moving vehicles efficiently and how technology has improved that process.
Arabah Woodberry discusses industry trends as well as Chase’s initiatives in working with minority dealers.
The father/son team talks about the importance of marketing and social media during a time of limited inventory.
Insights on modern DMS software, EVs, the current automotive market and more.
How do you manage margin compression? With a focus on predictable outcomes.
By expanding product offerings, identifying top-selling items and leveraging private-label products, dealerships can create value for customers, drive revenue growth and strengthen their competitive position in the automotive industry.
New product removes damaging crystals from SCR systems and clears P20EE codes.
The Ford Auto Tech Scholarship will grant 400 need-based awards to current or future students enrolled in post-secondary auto programs.
