Solving the Technician Shortage: A Perspective on Recruitment and Retention
An industry veteran shares valuable insights on how dealerships can attract and retain top-tier technicians.
Finding the Cause of Brake Pulls
Here are a few tips to follow when diagnosing brake pull during a test drive.
How to Turn 1.5HPRO into 2.0HPRO
With all the downward pressure on sales per repair order, how do you take your service advisor from average or below average to a service sales superstar?
Why More Dealers Are Enabling Sales Staff to Present F&I Products Earlier in the Shopping Process
Establishing a more consistent customer experience between departments is one way more dealers can develop a successful F&I ecosystem.
Letter of Resignation, Effective Immediately
Are you letting your fixed operations gross profits walk out the door and down the street to your competitor?
Back to the Fundamentals of Selling, Post-COVID
Has your sales team gotten “COVID-lazy”? Here’s what you can do to turn them around.
Autel Launches Training Academy with Onsite Courses
The first set of classes will be an intensive two-day course focusing on diagnostics, alignment and ADAS calibrations.
Hunter Engineering Partners with Lincoln Tech on New Denver Training Center
New collaboration offers training for local techs and student career opportunities, including ADAS.
How to Create a C-Level Customer Experience and Build Retention
The future of our service business starts with building long-term relationships with your customers.
What Were You Looking for at NADA 2023 … Tools, Technology or Training?
New tools and technology in the hands of the untrained will lead to disaster. This will eventually catch up to us.
Alan Ram’s Proactive Training Solutions Releases Updated Course for Auto Dealers
The two-part course provides updated scripting and strategies to support today’s industry with content tailored to existing market conditions.
Retain Staff with Career Development Training
If you are serious about recruiting top talent and improving employee retention, create a career development program.
