Executive Spotlight with Masters School of Autobody Management

Executive Spotlight with Masters School of Autobody Management

Tune in as the conversation delves into the challenges car dealers face when considering entering the body shop business, and the need for dealers to prioritize customer satisfaction.

In this Auto Success Executive Spotlight interview, the host Brian Ankney talks with Dave Dunn and Natalie Kessler from Masters School of Autobody Management.

Dave shares his unconventional career path, starting in a body shop at a young age, venturing out on his own, and eventually managing a dealership body shop. He also talks about the origins of Masters School of Autobody Management, which offers training and consulting for the collision repair industry.

Natalie Kessler, a partner in Masters, discusses her transition from teaching to the collision repair industry and the importance of communication in fostering a positive culture within the organization.

The conversation delves into the challenges car dealers face when considering entering the body shop business. Dave emphasizes the need for dealers to prioritize customer satisfaction and maintain the integrity of the repair process, even when working with insurance companies.

The hosts raise the issue of culture in the workplace and the significance of intentional communication. Dave and Natalie stress the value of regular, face-to-face interactions with employees and how a strong organizational culture can attract and retain top talent.

The interview also touches on the repair of electric vehicles (EVs), highlighting the need for specialized training and equipment. Dave mentions that dealerships are uniquely positioned to benefit from the growing EV market due to their access to manufacturer training and data.

Dave and Natalie stress the importance of staying ahead of industry changes and ensuring that dealerships provide the best possible service to their customers.

Their insights emphasize the importance of maintaining high standards, effective communication, and adapting to industry changes in the collision repair business. They encourage dealers to prioritize customer satisfaction and the integrity of repairs, even in the face of challenges from insurance companies. Additionally, they underscore the importance of staying updated on industry trends, especially with the rise of electric and alternative-fuel vehicles.

For more Executive Spotlight interviews, click here or subscribe to our YouTube Channel.

You May Also Like

Executive Spotlight with Bill Wittenmyer of DealerOn

Bill introduces a new program that provides a personalized shopping experience, matching customers with the right inventory based on their preferences, while emphasizing the need for the industry to remain proactive and adaptable amidst economic challenges.

Bill Wittenmyer on Dealership Staffing and Sales Strategies

In the AutoSuccess Executive Spotlight, host Brian Ankney interviews Bill Wittenmyer from DealerOn, discussing the current challenges and strategies for car dealerships.

Dealerships are struggling with staffing and performance due to a significant portion of salespeople and managers being new to the industry post-COVID. This lack of experience affects their ability to negotiate and manage effectively. To address this, dealerships need to focus on training, either in-house or through external resources, to enhance sales skills and provide a better customer experience.

Executive Spotlight with Scott Davis of Volie

Scott discusses the importance of service retention in dealerships, especially during periods when fewer cars are sold due to higher interest rates. He emphasizes the need for dealerships to focus on their fixed operations departments to maintain a steady income and prepare for future buyers.

Scott Davis of Volie
Executive Spotlight: Tim James of Flick Fusion

Tim highlights the benefits of video technology in providing a more immersive and informative experience for car shoppers, as well as the potential for live video calls and AI-powered image enhancement to further enhance the customer experience.

Tim James of Flick Fusion
Executive Spotlight with Yaron Saghiv of UVeye

Yaron discusses how UVeye’s partnership with GM and innovative inspection technology are revolutionizing vehicle appraisals and improving dealership operations across the U.S.

Yaron Saghiv CMO of UVeye
Executive Spotlight with Dealer Pay

Shannon and Travis join us to discuss the transition from traditional cashier systems to more personalized and technology-driven solutions. Seamless transactions through mobile payments, wireless payment terminals and integrated DMS are significantly enhancing the customer service experience and operational efficiency.

Shannon Wischmeyer and Travis Siebert of Dealer Pay
Other Posts
New BendPak Lift Comes with Eight Expandable Arms

Take a walk with Sean Price, director of sales operations at BendPak, to see the demonstration of BendPak’s Octoflex Series concept lift.

BendPak Introduces New Octa-Flex Lift: Inside Look

Susan Givens has a discussion with Sean Price from BendPak about the groundbreaking Octa-Flex Series concept two-post lift.

WATCH: Advancements in Lift Technology

The new lift can be used as a traditional two-post lift, and it can reach any lift point under a vehicle.

Vehicle Care RockStar Jack Stow – Inspiring the Next Generation of Techs

Discover the inspiring story of Jack Stow, an automotive technology instructor, who uses innovative teaching methods to make automotive education engaging and practical for his students.

Vehicle Care RockStar Jack Stow