TotalCX Hires New Chief Technology Officer

TotalCX Hires New Chief Technology Officer

Zuriki brings 20+ years of leadership experience in the software industry and is recognized as a customer-focused and data-driven strategist.

TotalCX announced in a press release the company is expanding its senior leadership team and hiring Ammar Zuriki as chief technology officer.

Zuriki brings 20+ years of leadership experience in the software industry and is recognized as a customer-focused and data-driven strategist, capable of delivering scalable products, fostering cross-functional collaboration, and driving customer delight and financial success.

Ammar Zuriki

Prior to joining TotalCX, Zuriki held the role of principal technical product manager at Nuance Communications (a Microsoft Company). During his tenure, he played a pivotal role in steering the development of the omnichannel customer engagement solution, focusing extensively on reporting and analytics. Zuriki remains at the forefront of technology trends, particularly focusing on the latest advancements in Artificial Intelligence (AI), Natural Language Processing (NLP) and Machine Learning (ML), with a strong emphasis on promoting ethical use of AI. 

“TotalCX leads the industry in innovation, particularly in conversational AI management and reporting. The excellence of TotalCX’s products and services is truly remarkable. I am honored to contribute to this journey of success and growth, collaborating with such dedicated and talented leaders,” Zuriki said.

Gary Graves, CEO and co-founder of TotalCX, said, “We are thrilled to welcome Ammar to the TotalCX family as our new chief technology officer. His extensive experience and innovative approach to technology make him an invaluable addition to our leadership team. Ammar’s expertise will be pivotal in driving our tech strategy forward, ensuring that we continue to deliver cutting-edge solutions to our clients. We are confident that his vision will significantly contribute to our mission of redefining customer experience in the digital age.”

 For more information, visit https://totalcx.com/.

You May Also Like

Rita Case Reaches Donations Milestone

The support highlights Rick Case Automotive Group’s ongoing commitment to the community and the American Heart Association.

As part of the ongoing commitment to and involvement in the community, Rita Case, along with the Rick Case Automotive Group, celebrated $1 million in donations to the American Heart Association (AHA), joining the select group of philanthropists in the organization’s Heart and Torch Circle within the Cor Vitae Society. The announcement was made during the recent Broward Heart Walk. Rita and her husband Rick laid the foundation for the Heart Walk and have continually dedicated time, leadership, support and creativity to help the AHA achieve their goals and take the organization to new heights. 

She’s Not Just the Dealer’s Daughter or Wife!

In this interview, Rita Case shares her journey from pioneering automotive franchises to overcoming industry challenges.

Rita Case interview with Susan Givens for AutoSuccess
Call for 2024 Women at the Wheel Nominations

The fourth-annual AutoSuccess Women at the Wheel program highlights today’s top female automotive professionals.

2024 Women at the Wheel logo WATW
Our Vehicle Care RockStar: Ashlee Church

Turning around negative stereotypes of auto dealers and changing the face — or rather, faces — of the industry.

Ashlee Church
Ashlee Church: #NotLikeTheOtherGuys

This dealer is following her arrow and bringing change to the auto dealer industry.

Vehicle Care RockStar Ashlee Church

Other Posts

Jeff Wyler Automotive Family Completes First 100% Online New Car Sale

This is the first U.S. dealership to offer a fully digital buying experience for new and used cars.

Ed Morse Automotive Group Acquires Illinois Dealership

Joining their roster as the seventh dealership in Illinois, this move signifies growth to over 2,500 employees and 49 locations.

Car Pros Honda El Monte Honored with Second Honda Masters Circle Award

Dealership recognized as one of the nation’s top 50 Honda dealerships.

CNA National Tops $28 Million in Dealer Distributions for 2023

Pay out reaches more than $712M in revenue from inception-to-date.