Executive Spotlight with Masters School of Autobody Management
Tune in as the conversation delves into the challenges car dealers face when considering entering the body shop business, and the need for dealers to prioritize customer satisfaction.
Body Shop: Are You In or Out?
As the complexity of the vehicle increases, so does opportunity. But you must be willing to invest, educate and market your body shop business to succeed.
Measuring Accurate Body Shop Financial Performance
Most dealers flow the body shop statement through the typical dealer-wide financial doc. Maybe they should reconsider.
How to Revive Comatose Customers
You must get committed to utilizing the right appointment processes on the phone and on your website in order to increase your service appointments.
Developing Rapport Between Your Body Shop & Parts Department
Many parts managers enjoy a less than congenial relationship with their body shop managers. It’s a little like a marriage gone bad and can be difficult to pinpoint the responsibility each party has in the demise of the relationship.
Podcast: Staffing Your Dealership’s Bodyshop
Rob Dunn of the Masters School of Autobody Repair joins us to discuss the staffing of your dealership’s bodyshop — how to find the right level of employment, and how to make the most of their productivity.
