How Call Management Can Alleviate the Labor Shortage
When dealerships are understaffed, efforts must go toward prioritizing the customer experience. Call management is critical to this strategy, so knowing what to track allows for quick fixes and a better customer experience.
Successful Outbound Call Tips for Service
Learn how dealership service and internet managers can optimize outbound calling to bolster results, improve CSI.
WeGotYourCalls, CallRevu Partnership Empowers Dealers to Drive Service Retention, Increase Profitability
Through their partnership, dealers are equipped to combat the most significant challenges preventing them from reaching their growth potential: high call volumes, understaffed departments and sacrificed customer service.
The Top 4 Reasons for Unconnected Calls and How to Prevent Them
Being able to identify the reasons behind your unconnected calls leads your team to understand what key strategies need to be implemented to avoid lost sales.
Tackling the Dilemma of Service Scheduling Calls, Part 2
A multi-intelligent AI platform can help dealers optimize both their customers’ time and their staff’s productivity.
Convert Your Calls to Proper MQLs for Marketing ROI Measurement
Understanding your lead attribution and determining which campaigns initiated the phone call requires a strategy and plan.
Tackling the Dilemma of Service Scheduling Calls, Part 1
Most appointment scheduling processes are inconsistent, increasing customer frustration. What can be done about it?
Podcast: Improving Call Management
The VP of training with Car Wars gives concrete steps to improve both sales and service calls.
Overcome Inventory Shortages by Mastering 3 Simple Phone Handling Strategies
Master capturing every lead with soft phone skills, overcoming roadblocks and dominating next steps of setting firm appointments.
Stop Making Your BDC Staff Do It All
Learn how to elevate employee satisfaction and output by lifting the burden of time-consuming transactions.
What Does a LEGO House Have to Do with Building a Sturdy Phone Process?
Just like building your cool LEGO design, one missed step at the beginning of a customer’s experience with your dealership could cause the rest of their journey to crumble.
3 Steps to Ensure a Win/Win/Win Outcome with Your Sales Opportunities
By focusing on ongoing and valuable relationships, however, you win, the customer wins and your dealership wins.