Volie Inc. announced an integration with STELLA Automotive AI. According to a press release, dealers can now enjoy enhanced interactions with Volie’s call screen, integrating STELLA data for streamlined communication.
This integration provides relevant customer details from prior STELLA conversations, reducing repetitive questions and creating a seamless experience, the release stated. BDC agents benefit from reduced inbound calls, allowing them to focus on proactive outreach via outbound calls, emails and SMS to drive business growth.
Volie’s modern automotive call center software simplifies BDC operations, eliminating the need for traditional desk phones. The integration campaign engine optimizes daily workflows by seamlessly consolidating data from DMS, CRM, OEM, web leads and all data sources. This ensures that Volie’s solutions prioritize and enhance the most critical areas for dealership agents.
“Our integration with STELLA Automotive AI is a win for auto dealers and their customers. The goal is to provide a better experience for our dealers’ customers. Working with STELLAAutomotive AI will allow our dealers more time to focus on growing their business through outbound calls,” said Scott Davis, Volie president and co-founder.
Rich Sands, CEO of STELLA Automotive AI stated, “By seamlessly integrating our advanced conversational AI technology with Volie’s all-in-one BDC software, dealers are empowered with more robust information, gaining an edge for more intelligent interactions with their customers. We already have dealers taking advantage of this integration and reporting enhanced customer interactions as a result.”
STELLA efficiently manages repetitive calls, seamlessly transferring customers to dealership personnel, like BDC agents, using Volie software. This integration enhances dealership operation, reduces costs and improves customer service scores, the company said.
