Pruitt’s Auto Service has been a family business since 1960 and is now the only remaining full-service gas station in Louisville. Pruitt’s has four full-service and two self-service gas pumps, and offers oil changes and tire service as well as more complex diagnostic and repair services for engine, chassis, air conditioning and electrical service.
In Episode 2, the Auto Pros team talks with Rocky Pruitt, the owner of Pruitt’s Auto Service.
Ben’s insights provide a clear picture of how AI and machine learning are not just modernizing auto dealerships but are also crucial in shaping their future toward greater efficiency, enhanced customer engagement and increased sales performance.
In this Executive Spotlight interview, Ben Chodor of CallRevu speaks with AutoSuccess’ Susan Givens.
They discuss the dramatic shift in call management due to AI and machine learning, and how traditional methods have evolved into AI-driven systems providing instant, precise call analysis. This not only enhances real-time communication but also continuously improves, offering increasingly tailored insights for each dealership, Ben says.
The Auto Pros team also visited General Motors’ downtown Detroit Renaissance Center Corporate headquarters and Detroit’s historic Central Station, currently being renovated as part of Ford’s revitalization in the Corktown neighborhood.
For Bill Nalu, his business is more than just fixing cars, it’s about connecting with people on a personal level.
Ode Auto Repair and Tire is a NAPA Gold Certified Auto Care Center focused on customer satisfaction since 1979.
Detroit-area full-service facility completed an “all-green” expansion for comfort and safety of techs and clients.
AJ and Brian discuss the challenges in managing used vehicle inventory, particularly with recent market volatility, inventory shortages and high prices.
With his extensive experience, Mark offers unique insights into the intricate workings of both the front-end and back-end operations of dealerships.
Mark explains how managers can monitor and improve service cycle times.
Euwart shares insights on how the Rapid Recon and Velocity Automotive acquisitions provide more value to dealers, with an emphasis on efficient, low-touch integration of technologies to improve customer and employee experiences in service lanes.
