In this episode of Auto Pros On The Road, Joe Keene and Jacqui Van Ham visit Bill Nalu at Interstate Auto Care in Madison Heights, MI.
Nalu and his team of five skilled technicians at the Auto Value Certified Service Center pride themselves on what they call “aggressive hospitality.” Because to him, the business is about more than just fixing a car. Family-owned and operated, the shop began with an attitude of first being in the service business; second an auto repair facility. The primary focus has been, and continues to be, the ever-evolving needs and wants of every customer.
Interstate is built on strong relationships, both with customers and crew “Probably 80% of our customers, we know and they know us,” Nalu explains. “And I’m very proud of the crew that we’ve built over the years.”
Auto Pros On the Road showcases stories of automotive aftermarket service professionals. Throughout the series, presented by ShopOwner in collaboration with our sister brand TechShop – Equipment, Tools & Supplies, viewers follow the Auto Pros into repair shops as they speak with shop owners and technicians about their challenges, their stories and their values.
This episode is sponsored by Autolite.
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