Executive Spotlight with Bill Horgan of DealerPRO Training

Main Navigation

Advertisement
Social Connect
Resources
Our Brand Family
AutoSuccess Online
The No. 1 Sales-Improvement Source for the Automotive Professional
Executive Spotlight

Executive Spotlight with Bill Horgan of DealerPRO Training

DealerPRO's Bill Horgan discusses evolving training methods and tackling the tech shortage.

Avatar
By Brian Ankney
Brian Ankney is a multimedia account manager for Babcox Media. He also hosts the AutoSuccess Executive Spotlight series.
Published:

In a recent AutoSuccess Executive Spotlight, host Brian Ankney interviews Bill Horgan from DealerPRO Training.

Related Articles

With over 23 years of dealership training experience, Horgan discusses adapting training methods to different generations and emphasizes the ethical responsibility of providing safe, reliable vehicles. The conversation delves into the pressing tech shortage issue in the industry, with Horgan proposing a technician career path training to attract and retain talent.

Horgan also shares insights on the evolving focus on customer service in service departments, the challenges of selling intangible services, and the impact of AI on predicting customer behavior and enhancing the service experience. Looking ahead, Horgan anticipates changes in technician training due to the rise of electric vehicles and foresees AI playing a significant role in predicting and addressing customer needs.

Watch the video above to learn more about this and more!

For more Executive Spotlight interviews, click here or subscribe to our YouTube Channel.

You May Also Like

Scott Davis of Volie
Tim James of Flick Fusion
Yaron Saghiv CMO of UVeye
Executive Spotlight

Executive Spotlight with Paul Sansone Jr.

Paul Sansone Jr. discusses his evolution from car dealer to his initiatives like Dealer Controlled Leasing and Hope for a Ride program.

Avatar
By Brian Ankney
Brian Ankney is a multimedia account manager for Babcox Media. He also hosts the AutoSuccess Executive Spotlight series.
Published:
Paul Sansone Jr. discusses his evolution from car dealer to his initiatives like Dealer Controlled Leasing and Hope for a Ride program.

In an enlightening AutoSuccess Executive Spotlight interview, host Brian Ankney chats with Paul Sansone Jr., a dynamic figure in the automotive industry — and two-time AutoSuccess Champions of Charity honoree! Sansone, a second-generation car dealer with a diverse portfolio including dealerships, technology and banking companies, shares his journey and the innovative approaches he's taken to enhance his businesses and contribute positively to the community.

Read Full Article

More Executive Spotlight Posts
Executive Spotlight with Stacy O’Neal of Dealer Services Network

Stacy highlights how their services assist dealerships by reducing administrative burdens through digitizing tag, title, registration, and document archiving, and more.

By Brian Ankney
Stacy O'Neal from Dealer Services Network
Executive Spotlight with Tyler Nathan of TBF / Jupiter Warranty Management

Tune in to learn about how their service simplifies the process for dealerships, allowing management to focus on more critical aspects of service department operation.

By Brian Ankney
Executive Spotlight with Tyler Nathan of TBF / Jupiter Warranty Management
Executive Spotlight with Ben Chodor of CallRevu

Ben’s insights provide a clear picture of how AI and machine learning are not just modernizing auto dealerships but are also crucial in shaping their future toward greater efficiency, enhanced customer engagement and increased sales performance.

By Susan Givens
ben chodor - ceo of callrevu
Executive Spotlight with AJ McGowan of AutoVision

AJ and Brian discuss the challenges in managing used vehicle inventory, particularly with recent market volatility, inventory shortages and high prices.

By AutoSuccess Staff Writers
Executive Spotlight with AJ McGowan of AutoVision

Other Posts

Leveraging Tools as an Incentive to Recruit, Hire and Retain Service Technicians

Using tools as an incentive has emerged as a highly effective method for attracting new talent and, more importantly, retaining them.

By Peter Martin
Leveraging Tools as an Incentive to Recruit, Hire and Retain Service Technicians
Addressing the Technician Shortage with Innovative Training Solutions

Drawing on extensive industry experience, the team at DealerPRO Training has developed a program that exposes technicians to future career opportunities in fixed operations as well as executive positions.

By AutoSuccess Contributor
DealerPRO training
NADA 2024: Remora Inc., Fast, Effective, Customer-Centric Web Solutions

At NADA 2024, Remora showcases its website-building services and highlights its customer service and competitive advantages.

By AutoSuccess Contributor
Remora NADA 2024 trade show video
Executive Spotlight with Mark Begley of Autosoft DMS

With his extensive experience, Mark offers unique insights into the intricate workings of both the front-end and back-end operations of dealerships.

By Brian Ankney