Car Dealership Service Department
New Snap-on TPMS4 Tool Tests Tire Pressure Monitoring Sensors, Captures Sensor Data, Relearns Tire Pressure Monitoring Systems

An all-in-one tool for multiple vehicle applications, the TPMS4 features vehicle-specific prompts and reset procedures following tire rotation and sensor replacement.

Brake Line Inspection: Corrosion Warning Signs and Protecting Against Liability

Some automakers have changed the way they route and protect brake lines. It is not uncommon to see plastic covers over brake lines. Also, some manufacturers will minimize exposure of the lines by routing them in the wheel wells.

Marchex Automotive Study Reveals the Cost of Saying ‘No’ to Customers Over the Phone

If a store representative said a part was “out of stock” or that a store location had “no appointments,” customers typically reacted negatively.

Are You Letting Revenue Slip Through Your Service Department?

For every sales piece you create to drive new car sales, you should think about how this could also drive revenue for the other departments.

Putting Fixed Ops Under the Sales Microscope

Measure their performance and hold them accountable for their performance just like you would the general sales manager — DAILY!

The Importance of Testing Batteries With a Scope

If you learned the old load ‘em to 9.6 volts way, or you are using an electronic testing system, you are not getting the full and necessary picture.

Podcast: Glass Repair in Your Service Department

Mark Haeck joins us to discuss the roles of glass repair in your dealership’s service department.

Tire Vibration and Noise: Tips for Diagnosing and Finding Its Cause

While volumes could be written about the countless number of problems and solutions, this primer can help to solve some of the more common vibration issues.

Making Space at the Modern Home

Autostacker re-envisions what your garage could look like from the top down. Its sole purpose is to double the parking capacity of a single parking space, yet nothing like Autostacker has ever existed in home or commercial markets.

What Are the O2 Sensors Telling the PCM?

The catalyst efficiency monitor verifies that the catalytic converter is operating at a high enough efficiency rating to keep exhaust emissions within the predetermined values. The PCM compares the signals from the upstream and downstream oxygen sensors to determine the state of the converter.

Scoping and Interpreting Secondary Ignition Waveforms

The secret to being able to capture and analyze secondary ignition waveforms is understanding what is happening in the coil and at the spark plug, and how the scope measures and graphs the voltages and ignition event.

Four Strategies to Obtain More Business from Service Customers

These processes have been around forever and your service staff should know how to do them, which is why it can be extremely challenging to make any changes.