Wrongful Termination: Protect Yourself Before There’s an Issue
An effective termination initiative educates, reinforces and demonstrates your company’s commitment to maintaining a productive workplace.
Podcast: Using Your CRM to Communicate with Customers
Bobby Gaudreau of Dominion Dealer Solutions on using your CRM as a communications tool in today’s ever-changing environment.
MAHA USA’s Automotive 2-Post Lifts Achieve ALI/ETL Certification
The HL CS 9,000 model introduces shorter arms with a low-lying 3.5” arm clearance to easily slide under low-profile sport car designs. The lift is an excellent fit for workshops servicing German sport car and Japanese import car designs.
Customers Want Easy: Just Ask Alexa
Give your customers a pleasant surprise they’ll tell their friends about. Alexa isn’t the only thing that runs by word of mouth.
How Often Should You Train?
Consistent training means adding hours to an already long work week. A well-trained team will benefit the entire dealership.
Fluid Rx Diagnostics Releases New Fluid Distributor Program
This upgraded program benefits from the finely honed Fluid Rx Diagnostics training materials made available to service providers over the past year.
AutoSuccess Launches Weekly Dealer Service eNewsletter
The Dealer Service eNewsletter, available every Thursday, addresses the specific needs of our readership who want to ensure that they satisfy their customers in this vital area of the dealership.
Are You Making What You Should in Fixed Ops?
If your Net is not increasing, compare your year over year Sales, Gross Profits and Expenses to help you determine if your Sales and Gross Profits are too low or if your Expenses too high … or is it BOTH?
A Different Way to Sell on the Service Drive
How do we lose so many customers between the sale of the car and their return to service to have it maintained? It is a well-excepted notion that customer retention involves all departments, but the service drive seems to be Ground Zero in making customers loyal.
Podcast: Connecting with Your Customers
Bill Wittenmyer of ELEAD1ONE returns to discuss increasing the connection between your dealership and your customers.
Pulsation and Judder: Ask the Right Questions to Improve Your Sales and Diagnostics
Whenever a customer comes to your dealership for any brake repair, you need to know why they are there in the first place. Just writing a ticket for a brake job because the customer requested it can lead to a comeback and an unsatisfied customer.
Increasing Your Capture Rate with Sales Basics
What would it look like if you increased your capture rate by just 5 percent? This is a question to continually ask your management team.
