Broken Processes & Friction Points, Oh My! What They Are & How to Avoid Them
Implementing new software at your dealership should lead to improved processes, less friction and, most importantly, increased profits and customer satisfaction.
Podcast: Traditional Versus Digital Marketing
Troy Spring joins us to discuss traditional versus digital marketing and what might work best for your dealership.
Diagnosing Crankshaft and Camshaft Signals
It’s more important than ever to understand how the crankshaft and camshaft sensors function in both the ignition control and fuel injection systems.
Employee Retention Impacts Owner Retention
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Drowning in Paper? Start Taking Charge of Your Processes
The day-to-day business of running a successful dealership is complicated enough without an ever-increasing mountain of filing boxes encroaching on your space and eating into your employees’ time.
Dealer-Controlled Vehicle Service Contracts and Ancillary Plans Help Boost F&I Profits
With the right DOWC in place, automotive retailers can embrace today’s highly competitive market with F&I programs that we can see customers have come to rely on.
The Future of Fixed Ops: DrivingLoyalty
DrivingLoyalty helps dealers build customer loyalty and boost retention from day one.
2 Simple Tracks to Increase Your Survey Scores and Returns, I Promise
It’s not easy getting customers to return surveys these days. Usually, they consider it a waste of their time unless they are extremely impressed or extremely irritated by the service they received.
Utilizing Customer Service to Enhance Customer Satisfaction
Customer satisfaction starts the moment the customer enters your service department but it doesn’t have to end when they leave.
Podcast: Making Positive Impressions
Sally Whitesell of sw Service Solutions speaks with us about making positive impressions with your clients on the service drive.
New Snap-on TPMS4 Tool Tests Tire Pressure Monitoring Sensors, Captures Sensor Data, Relearns Tire Pressure Monitoring Systems
An all-in-one tool for multiple vehicle applications, the TPMS4 features vehicle-specific prompts and reset procedures following tire rotation and sensor replacement.
Brake Line Inspection: Corrosion Warning Signs and Protecting Against Liability
Some automakers have changed the way they route and protect brake lines. It is not uncommon to see plastic covers over brake lines. Also, some manufacturers will minimize exposure of the lines by routing them in the wheel wells.
