3 Ways Negative Customer Feedback Can Help Automotive Dealerships
Look at negative feedback to create opportunities to develop a loyal customer base. Here are three ways negative feedback can help a dealer.
How to Create a C-Level Customer Experience and Build Retention
The future of our service business starts with building long-term relationships with your customers.
Outsell Innovates Again – Customer Value Now Integrated into Customer Engagement Platform
Outsell has added groundbreaking customer value scoring to the insights it provides dealerships.
Hunter and Tekion Partner to Drive Customer Service Experience Plus Dealer Profitability
With this new partnership, dealerships will have greater opportunity to drive more alignment and tire sales through instant, automated access to inspection data.
The 3 Questions Customers Need Answered
When we answer the three questions, we’re engaging the customer in a discussion, rather than “pitching a product.”
TruVideo’s AI Suite Tailored to Drive Customer Experience
Based on an analysis of every text, dealership staff are notified in real time when a customer requires extra attention, ensuring proactive and responsive customer care.
4 Outbound Calling Tactics to Get More Customers on the Phone
Here are a few tips to improve your agents’ odds of getting connected with customers on outbound calls.
Maximize Your Customer Experience to Maximize Your Business Potential
If you’re in charge of your dealership’s fixed ops department, time is not just money, it is also the road to a better customer experience.
How to Identify & Target High-Intention Customers with a Customer Data Platform, Part 2
It’s no longer enough just to have data in a neat place. It’s about using that data to drive engagement and to provide those right experiences every single time.
Edmunds Presents 11th Annual Five Star Dealer Awards Honoring Exceptional Customer Service
Edmunds, an online car shopping resource that generates more than 20 million visits every month, announced the winners of the 2023 Edmunds Five Star Dealer Awards.