Edmunds Presents 11th Annual Five Star Dealer Awards Honoring Exceptional Customer Service

Edmunds Presents 11th Annual Five Star Dealer Awards Honoring Exceptional Customer Service

Edmunds, an online car shopping resource that generates more than 20 million visits every month, announced the winners of the 2023 Edmunds Five Star Dealer Awards.

80 dealers recognized based on sales reviews from car shoppers on Edmunds, with 11 of those earning the prestigious Edmunds Five Star Premier designation

Edmunds, an online car shopping resource that generates more than 20 million visits every month, announced the winners of the 2023 Edmunds Five Star Dealer Awards. This year’s awards honor 80 dealers nationwide for outstanding customer satisfaction ratings, with 11 of those dealers earning the prestigious Edmunds Five Star Premier Dealer designation.

“Dealerships across the country continued to navigate inventory shortages in 2022 amid other market hurdles, including fluctuations in used car values and major shifts in consumer shopping behavior. This year’s Five Star Dealer recipients demonstrated incredible tenacity in the face of these challenges while setting the highest standards of service with their customers,” said Seth Berkowitz, president of Edmunds. “As the market continues to evolve at a breakneck pace, we’re grateful to partner with dealerships that prioritize delivering an exceptional car shopping experience and earn the deepest trust and respect of their customers.”

To qualify for a Five Star Dealer Award, dealers must be actively participating in the Edmunds Dealer Partner program, receive at least 30 sales reviews in 2022 and earn an average customer sales review rating of at least 4.5 stars on Edmunds during the 2022 calendar year. To qualify for a Five Star Premier Award, dealers must meet all the requirements of a Five Star Dealer Award and also receive at least 150 sales reviews on Edmunds in 2022.

To find the full list of 2023 winners, visit the Edmunds Industry Center at https://www.edmunds.com/industry/five-star-dealers.html. Edmunds Five Star Dealerships are organized by state, making it easy to identify local winners. Car shoppers can look up the reviews and ratings for any dealer in their area on the Find a Dealer page on Edmunds. Winning dealerships are distinguished by the Five Star Dealer badge on Edmunds and are also presented with a physical trophy to celebrate their achievement.

You May Also Like

Vero, Privacy4Cars Partner on Identi-FI, Identity Theft Protection

Auto dealers within the Identi-FI program will be able to offer Vero’s suite of identity theft tools to customers as a revenue-generating service add-on during the sales process.

Vero announced an exclusive partnership with Privacy4Cars to offer Identi-FI, a full-circle solution that protects against personal data abuses by providing peace-of-mind vehicle data deletion and ID theft recovery.

The solution pairs Privacy4Cars' patented AutoCleared and Vehicle Privacy Report tools with Vero's 3-Generation Fully Managed Recovery (FMR), providing a comprehensive solution that is available now as a membership subscription to qualified auto dealers and distributors.

JM Family Enterprises Names President & COO

As president and COO, Chait will be responsible for all company operations within JM Family, working closely with the senior leadership team to execute on company strategies and drive key initiatives. 

Cars.com 2024 Dealer of the Year Awards

The awards recognize the best local car-shopping experiences across America.

Holmes Honda in Shreveport Receives 16th President’s Award

The President’s Award recognizes superior achievement in customer satisfaction, new-car-unit sales volume and business management.

Tim Lamb Group Brokers Sale of Foothills Lincoln Mazda

The Spokane, Washington, dealership has been rebranded but will be keep all existing Foothills team members at their current seniority.

Other Posts

Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds  

According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.

700Credit Integrates with One View

This integration will allow dealerships to store sensitive consumer information including credit reports and required compliance documentation through a secure integration into the digital deal jacket.

WarrCloud Study: Cost of Processing Auto Warranty Claims Increases by 28%

The study examined current practices surrounding warranty claims, human resource allocations, and the mechanisms of tracking and streamlining service department costs.

Solifi Launches 2024 Global Leasing Report

The report details insights about the world’s top 50 leasing markets.