Doubling Down
How Murgado Automotive Group aims to improve customer satisfaction — and the industry’s reputation — with its technology-driven sales process.
Outsell Hires New Director of People
Experienced HR leader to head recruitment, benefits, performance management, employee engagement and development, and diversity and inclusion efforts.
Binary Automotive Solutions Partners with Cogent InCIghts
New offering provides deep social intelligence to deliver more insight into customer needs.
Making the Complex Simple
Germain Automotive Group relies on technology to connect with customers and has found that their digital strategy has kept them resilient through the years.
The Times, They Are a-Changin’
The decisions made by dealers during the pandemic to control expenses and keep the doors open can foster not only employment practice claims, but potentially directors and officers litigation.
Deconstructing ‘Business As Usual’
In times of uncertainty, having a plan that increases your ability to reach customers can help drive positive interactions and enable growth. Conversica provides innovative solutions for retaining customers during the current economic climate.
See What the Buzz Is All About at 16th Annual Auto CX Summit Series
Reserve your ticket for this live virtual experience today and get inspired from the incredible featured presenters.
Protective Asset Protection Makes Online Dealer Training Institute Available During COVID-19 Pandemic
This curriculum can be used to help industry professionals sharpen their skills during the COVID-19 pandemic and containment efforts.
An Open Letter to Dealers: Honest Perspective Amid the COVID-19 Crisis
We are all asking and thinking about what we should do right now to help dealers survive the current crisis and remain viable when the market returns to normal.
myKaarma Offers Free Pickup & Delivery Service for Dealers
The Service@Home feature makes the entire process hands-free with no contact for both vehicle owners and dealer employees alike.