After 15 years as an exclusive, in-person event providing senior executives true peer interactions, the Automotive CX Summit Series has been reinvented for 2020 as an exclusive, interactive virtual event.
Each half day agenda will continue to provide high-impact content and true peer networking opportunities. In addition to compelling content from industry thought leaders, TLS has developed the unique ability for our delegates to participate in group and individual networking activities with speakers, fellow delegates and sponsor executives.
In order to provide the same exclusivity of the traditional in-person Summits, TLS will limit attendance to the virtual Summits ensuring a high quality, high value experience.
Get inspired from these featured presenters:
Leveraging AI & Analytics to Improve the Digital Retail Relationship
Andrew Walser, CEO at Walser Automotive Group, cracks the code on effectively leveraging real live AI and customer data analytics in actionable, proven customer-facing processes increasing profitability and customer satisfaction.
Connected Vehicle Data: Making Companies More Profitable and Making the World Better…But It Ain’t Easy
Allen Levenson, Director, Head of Sales, Marketing & Brand Analytics at General Motors will discuss what has been learned about the immense challenges of deciphering the data from the millions of connected cars on the road today into actionable go to market strategy and utilizations to enhance business and dealer profitability and increase the customer experience.
The Road to Data Monetization
Shaun Kniffin, Marketing and Technology Director at GermainCars.com will reveal how he is building a real-time individualized customer experience using artificial intelligence. Starting with a customer-first and data-driven approach, he will provide best practices to master smart and simple solutions to complex problems which demonstrate a significant increase in customer loyalty and retention.
Customer First Digital Transformation — From the Center Out
Dan Mohnke, Vice President, Customer Journey & Data Innovation, for Nissan North America will discuss how their transformation is rooted in orienting around and mastering a set of distinct customer journeys, a customer ecosystem, digital products with digital owners, innovation to solve the right customer problem and data as a strategic asset. Success requires approaching the business in a new manner — from the center out.
Featured Learning Lab (July 30):
Delivering an Exceptional Customer Experience with a Single-Point-of-Contact
Tom Ryan, Principal at the Ryan Adams Group shares the benefits of converting your dealership to a Single-Point-of-Contact. Learn the steps necessary to modify your current sales process, how to identify and hire new employees with a proper skillset, building pay plans that are appropriate to their new roles and responsibilities and explore technology options that can tie it all together.
This live, interactive, virtual Summit Series features strictly limited attendance to provide a high-quality, high value experience.
For more information, visit tlsummits.com.
