myKaarma recently announced that its Pickup & Delivery solution is now offered at no cost to all U.S. franchised dealerships until the nation is past the coronavirus pandemic.
“In these unprecedented times, one of our first responsibilities is to do what we can to help our clients and communities,” said myKaarma CEO Ujj Nath. “This Service@Home feature enables the dealership to continue to do business with vehicle owners while allowing them to remain at home. It makes the entire process hands-free with no contact for both vehicle owners and dealer employees alike. Pickup & Delivery provides video-enabled valet management services and integrates seamlessly with our communication and payment platforms. “Additionally, our installation and support teams are ready to provide no-cost remote training to the dealership through video and phone interactions. Based on our understanding of the outbreak, myKaarma will provide this no-cost option available until at least the end of May 2020 for all dealerships,” Nath added.
myKaarma’s Pickup & Delivery software allows full route tracking and instant communications between scheduler, driver, and clients. Dealerships and customers can have visibility to a driver’s location every step of the way. Whether doing a loaner swap or just picking up a customer’s vehicle for service, Pickup and Delivery simplifies the process and even protects dealers from customer damage claims with the built-in service lane and technician video feature. Videos and photos are instantly accessible from high-speed storage.
In the recent 2019 Cox Automotive “Future of Consumer Experience” study, 89% of consumers agreed that an ideal ownership experience would include a service to pick-up a vehicle in need of maintenance or repair and return the vehicle when the work is complete. Nearly 70% of consumers would consider switching to a brand offering such a benefit.
“In some dealership’s pilot programs, we have seen a 57% lift in RO dollars per vehicle when it is picked up, serviced, and delivered back to the customer. In these difficult times innovative solutions can keep revenue flowing and fuel loyalty and retention for years to come,” Nath stated.
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