You Are Not Running a Democracy
The whole team needs to “buy in” to change when it comes to improving customer satisfaction and retention, increasing profitability and giving a dealer the kind of return on their investment that they deserve. It’s not an option.
Podcast: Hiring, Training and Leadership
John Fuhrman, director of training for OptionSoft Technologies, joins us to discuss hiring, training and leadership.
Strategies for Helping Your Salespeople Work as a Team
If you ever want to motivate someone, give them someone to compete with and a reward to work toward. Think about it: which would motivate you more: “Go sell 10 cars” or “Sell more cars than everyone else and get a spiff”?
How to Get an 800% Return on Investment
Dealers are becoming more and more aggressive in selling used vehicles in search of a substantial return on investment (ROI). I’m confident you will agree that it is critically important for all dealers to earn the highest possible ROI on every single investment they make.
How to Interview Salespeople
Dealers are struggling to fill sales positions, according to the NADA 2018 Dealership Workforce Study. Total sales consultant turnover is at 80 percent, and hiring efficiency is 46 percent, which means dealers need two new hires to find the right sales consultant. Additionally, 42 percent of sales consultant terminations happen within the first 90 days.
How To Manage Over-Abundant Technology
Technology is great, but a top-performing manager must take the data provided by that technology and get out of his chair to work directly with their fixed operations team daily.
4 Ways Your Dealership Can Stay Competitive in 2019
In 2018, dealers were up against some major challenges and changes: employee turnover, technological advancements, vehicle subscription services and predictions of impending sales declines. As we move into 2019, it’s time to face the industry’s challenges head on. To stay competitive, incorporate the following initiatives into your business strategy.
Podcast: Making Your Training Session Pay Off
Sally Whitesell, president of sw Service Solutions, joins us to discuss how you can make your training session pay off.
Will Your New Sales Hires Surrender, Squander or Soar in 2019?
With 2019 upon us, many dealerships around the country are making adjustments. These dealerships are making changes in their systems, providers, vendors and staff. One of the major changes many dealerships are making or have made recently is their sales staff.
Create Champions in 2019
Imagine for a moment that you are the coach of your favorite team and getting ready for a new season. You have the right players and talent to go all the way to the championship with hard work, focus, preparation and training. 2019 is going to be the year you’ll be the absolute best — the champions!
Do You Want to Thrive or Just Survive?
If your salespeople cannot sell one vehicle per month in the service drive then they are most likely in the wrong line of work. Possibly there is an opportunity for them to join your competitor down the street and assist in running their store.
4 Reasons Why BDCs Fail
The will to win is only exceeded by the will to prepare. Are you prepared for 2019?
