ASE Instructors Conference Opens with Record Attendance
The largest training conference in the country, the National Institute for Automotive Service Excellence (ASE) Instructor Training Conference, is off to a great start at the Embassy Suites in Frisco, Texas.
How Better Controlling Your Keys Helps You Manage Your Reputation
By creating a positive customer experience that starts with proper key control, you can help influence how people perceive your dealership online and prevent unflattering reviews from driving away future customers.
Podcast: Increasing Your Service Absorption
Scott Hembrough, president of Hembrough Business Systems, joins us to discuss how dealers can increase their service absorption.
The Perfect Start for Improving the Ownership Experience
Feed the part of your dealership that matters most to your customers. The one that continuously brings your customers back for more.
Here’s What Happened When Google Did a Search for the Best Managers
The results of Google’s Project Oxygen breathes new life into the role of managers.
How to Become Differently Better
All you need to get started is your commitment to turn around your attitude toward servicing your customers…and holding your employees accountable to higher performance.
AutoNation Launches National Campaign to Recruit Skilled Service Technicians
With the increased sophistication of automobile technology, demand for talent with up-to-date proficiency in computer diagnostics and related skills continues to grow.
Finding a Technology Partner That Will Stick with You
Why do your longstanding customers keep coming back to your dealership? Is it because you offer the best deals? Maybe. But I’m willing to bet it’s because you engage with them after you sell them a car and provide them a level of service they can’t get elsewhere.
The Theory of 5: Pleasure Versus Pain
When we take short-cuts, apply “quick-fix” patches to problems without actually solving them we leave ourselves with a foundation that stands on very shaky ground, and won’t stand up to the challenges life will inevitably throw our way. Chris Saraceno shares four behaviors that have allowed him to build a foundation that has not only sheltered him from life’s storms but has provided the tools to support his career, my goals and my life.
Helping Auto Dealers Triple Their Profits
With the amount of changes taking place in dealerships today and the speed in which they are happening, ask yourself the following questions: Is your dealership like all the others, with shrinking new car margins? Are your pre-owned margins also slipping?
The Group Training Academy Offers Exclusive Monthly Live-Stream Training Sessions
Available 24-hours-a-day, seven days a week, The Group Training Academy includes a broad range of training options, from ASE test preparation to automotive, diagnostic, diesel, transmission, shop management and scan tool training videos, plus training resources, diagrams, reading materials, quizzes and interactive resources.
35% Growth in a Soft Market
Rusty Gentry has been general manager at Pat Lobb’s Toyota of McKinney in Texas for just two short months, and already he has big plans. Within 18 months of his date of hire, his goal is to increase sales and service business across the board 35%.
In the last store he managed, Gentry increased business 65% in his first year, but that was back in 2011 and times have changed. In fact, conditions have changed quite a bit since he retired from his former position a year ago.
