This is How We’ve Always Done It, Your Honor
When it comes to following rules, being compliant and running a smooth operation, dealers need to be dealers. That means, focus on what you do best and reach out for help concerning the right tools.
Collision Corner: Training a Painter’s Helper
For a helper to prepare cars to our expectations, they must know what the expectations are and how to get there. They can get there every time with the fundamentals, provided we’re not stingy with our knowledge and take the time to train them properly.
Five Magic Words Create Big Results
Listing five good reasons why every service advisor deserves and needs to be professionally trained on how to provide your customers with the highest level of service each and every time they visit or call your dealership.
KOI-Federated Cavalcade of Customs to Offer Technical and Management Training Seminars
Training for service technicians, body shop personnel and shop employees will be available as well as additional courses for shop owners and decision makers.
American Guardian Releases 2019 AGWS University F&I Training Schedule
AGWS University courses are designed to provide insights and education to both dealers and agents.
Is Your Trainer King Kong?
I’m sure you’ve seen the videos on social media. Perhaps you’ve even had a chance to see them live. If not, go to the mountaintop where they hang out and listen quietly.
How to Hold Successful Meetings with Your Staff
These best practices should help you instantly elevate your game and help keep your employees interested — and dare I say — excited, for your next meeting.
How to Make Your Training Sessions Pay Off
Are you conducting training sessions without getting results? Are you having problems getting your team to retain information and effectively implement your processes? If you answered yes to either of these questions, you may not be presenting material in a way that triggers the memory banks of 90 percent of your team.
3 Reasons Why You Can Hire the Right Salespeople
Sales is an occupation that, in general, has a higher turnover than most other occupations. This is largely due to the tough learning curve and competitive nature of selling. Not surprisingly, the industry with one of the fastest turnarounds is automotive sales.
Major Profit & Retention Leaks in Service Tied to BDCs
If you’re struggling with service revenue, CSI or profitability, the data I’m about to share with you will help you understand what could be causing your pain and hurting not only your fixed operations business but also your entire dealership.
A Game Plan for Success
Even with a plan in place, the process of improving doesn’t happen automatically. When managers build a finely tuned team through goal setting, training, educating and coaching, they will put the business on the road to success.
AAPEX 2018 Keeps Attendees Ahead of the Curve In Ever-Changing Automotive Aftermarket
The event drew 48,603 targeted AAPEX buyers, and 161,938 automotive aftermarket professionals were in Las Vegas during AAPEX and the SEMA Show.
