Make Every Customer Interaction Count: Let Customers Build Trusted Relationships with Your Team, Not Your Chat or Its Bot
Buying a car is the second most expensive decision for most people; the decision requires a trusted relationship; it requires premium service. In the internet era, video chat is the first step in building the trust and creating a seamless customer journey by focusing on the end-to-end buying experience.
You May Ask Yourself, How Did We Get Here?
Do you feel 100-percent confident in your software vendors’ ability to keep up with this change? If your vendors cannot quickly adapt and meet your changing needs, how will you be able to stay competitive?
Dealer-FX Named One of the Fastest Growing Companies in North America on Deloitte’s 2018 Technology Fast 500
Overall, 2018 Technology Fast 500 companies achieved revenue growth ranging from 143 percent to 77,260 percent from 2014 to 2017, with median growth of 412 percent.
Reduced Cycle Time vs Increased Throughput: Can You Have One Without the Other?
So even though throughput is where you inevitably make the profit, poor cycle time is undoubtedly the biggest drag on your dealership. However, it doesn’t have to be.
Putting It All Together: Artificial Intelligence 101
Everyone knows that AI is the future. It will drive us around in our cars, predict the next natural disaster and find the cure for cancer. But what can AI do right now to make our lives easier?
Podcast: Ensuring Your Technology is Current and Working Efficiently
John Grace, associate vice president of operations for Dealertrack DMS, joins us to discuss the specific steps your dealerships needs to ensure your technology is current and working efficiently.
Vero, LLC Launches New Service Retention and F&I Remarketing Technology
New push-marketing mobile technology enables auto retailers to retain service customers, effectively remarket VSCs and other F&I products, and engage customers like never before through their phones.
What Does Leadership Really Mean to a Dealership?
Many people often think of leaders as the captain of a boat steering the ship in a particular direction or a general on a battlefield.
5 Ways to Keep Your Physical Dealership Relevant in a Digital World
You might be surprised to learn that in the wake of digital retailing, customers’ desire to skip the dealership entirely is actually a myth.
Freedom Auto Group – Improving Lives, Helping Customers
Most customers don’t arrive at a car dealership thinking their life will be improved during the process of buying a vehicle. But at Freedom Auto Group in Pennsylvania, that’s exactly what the owners seek for their customers — life improvement.
Is Fear of Change Holding Back Your Growth?
With the right planning, open communication, ample and ongoing training, and invested partner in place, a DMS switch can give dealerships the opportunity to propel themselves forward and overall grow their business.
ATEQ Unveils New Relearn Technology for TPMS
Relearn procedures for direct TPMS systems include auto-relearn, stationary (sometimes called manual) and OBD. The steps are determined by the auto manufacturer and vary from vehicle to vehicle.
