What’s at Stake Legally When Selling a Used Car with an Open Recall?
Earlier this summer, U.S. Senators Richard Blumenthal (D-CT) and Edward J. Markey (D-MA) introduced the Used Car Safety Recall Repair Act to ensure used vehicles with unrepaired safety recalls are repaired before being sold, leased or loaned to consumers.
The Key Performance Metric for Service Profitability
The legendary golfer, Bobby Jones, summed it up so well: “If you fail to get the proper kind of instruction, no matter how much you practice, you’re only going to get better at making yourself worse.”
The Primary Mission of a Service Advisor
These seven simple processes will help you accomplish your mission to ensure that every customer is driving a safe and reliable vehicle.
AutoAp, Inc. Releases New Safety Recall Business Intelligence Service, Enabling Dealers to Reduce Their Risks by More Than 80%.
In addition to clearly seeing their safety recall liability, the business intelligence behind this new service enables dealers to easily visualize the full economic gain to their dealership when they resolve recalls quickly.
Customer Loyalty is Created in the Service Lane
One of the most significant trends that auto dealers are grappling with is the erosion of front-end margins. New vehicle gross margins have declined significantly in the last seven years, from 4% in 2011 to 2.2% in 2018.
It’s Time to Get Serious About Service
How does your net profit look so far this year? Are you making all of the money you deserve? If you answered “yes” then I congratulate you for a job well done. However, if you answered “no” then I must ask you: What are you going to do about it?
Consumers Have a Big Problem with Dealers Selling Used Cars with Recalls
When it comes to selling used cars with recalls, dealers seek refuge from scrutiny by turning to fellow dealerships for validation. We’re all doing it — it’s not against the law. Selling a vehicle with an open recall, while legal, is frowned upon by consumers. At what risk to the brand are you willing to go in order to move inventory?
5 Rules of Engagement for Service Customers
You’re competing with the aftermarket like never before. Will you aggressively go after these customers or simply wait for them to show up? Have your advisors been properly trained on how to sell appointments? Don Reed of DealerPRO Training lays out vital rules for service advisors.
Selling F&I Products On Alternate Fuel Vehicles? Here’s What To Know
Repairs and replacement parts/battery for EVs can be three times the cost of a gas-powered vehicle, which makes the right protection plan increasingly important.
Holman Automotive Breaks F&I Records, Boosts PVR by $200 with Prescriptive F&I Selling
With 37 dealership franchises representing 18 brands from the East Coast to the Pacific Northwest, Holman Automotive is one of the largest privately owned dealership groups in the United States.
