4 Tips for a Better 2021 Marketing Strategy
Consider these tips to increase the effectiveness of your 2021 marketing plan.
Do You Have the 4 Characteristics Necessary To Be a Servant Leader?
How does your management style stack up when seen in the light? Are you truly a servant leader, or do you need to make up some ground? It’s not always easy to serve those who we lead, but the results are well worth the effort.
Safety Recalls: Think You’re Covered?
Even with best efforts to find and fix vehicles with open safety recalls, dealers can be out of compliance.
The Next Rapid Recon Announces Vendor Advantage, Free Upgrade for Faster Speed to Sale
Vendor Advantage connects dealers with all their vendors with a vendor-only portal into their Rapid Recon workflow system.
What Speed to Sale Means to the Customer Experience
A speed-to-sale dealership strives diligently to return sales lead inquiries promptly and speed the flow of clear-title status communications and reconditioning repair estimate approvals swiftly.
Is Your Fixed Ops Team as Profitable as It Can Be?
Too often, after a customer gets the keys to their new car, maintenance and repairs are the last thing on their mind. It’s your job to build a relationship, educating them when and where they should have their maintenance and repairs performed.
How Performance Ford Drives 150% Efficiency from Internal Service Technicians
Working with Rapid Recon, Performance Ford improves its efficiencies, communications, vendor relations and billable hours.
Little Things Will Make a Difference
By paying attention to the little things we can serve our guests better, and they’ll be more likely to reward us with their business.
Video: NCM Associates – Helping Each Other Succeed Every Day
Success happens when you assemble the right team—one that understands the benchmark numbers and the realities of your industry, and will hold you accountable to both. When you become an NCM client, you receive the full attention of our 170+ employee-owners dedicated to one thing—your success.
Customer Service in a Crisis
In times of crisis, your customer-facing staff can also be the most important line of defense when it comes to your company’s reputation.
