National Clean Your Desk Day: Why Limit Yourself to One Day?
A messy desk isn’t just bad for productivity, it also presents a security threat.
Is ‘Holding Back’ Really Saving You Money?
With an efficient reconditioning workflow, each individual who touches reconditioning — from the GM to the service director and used car manager — knows, at any time and in real-time, where every car is in the process. They have all the details at their fingertips and can instantly make decisions when necessary.
How to Evaluate Your Service Director
Maybe you should consider re-allocating some of your advertising and marketing dollars spent on the front-end to the back-end. Why, you ask? Let’s do the math and see why.
Owner Retention Programs: The Good, the Bad and the Ugly
The premise behind ORPs is to stay in touch with sold customers, bring them back in for service and continue the relationship until they’re ready to buy again. Sending consistent communications to customers keeps brand awareness high and generates ROs and revenue.
Are You Spinning Your Wheels in Owner Retention?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best-ever year in fixed operations.
Why You Should Be Optimistic About Fixed Ops
Retail service traffic is increasing and net profits are improving. Great news for us all! My concern is this: What are you going to do with the additional service customers?
The Theory of 5: What We Receive from Mentoring
Once we have gained our own wisdom from our experiences, it’s time to give back what we’ve been given to someone coming up behind us. We do this not only because it’s the right thing to do but because that’s how we continue to grow, improve and hold ourselves accountable. By being a mentor to others, we both encourage others and allow ourselves to keep growing.
Inventory is a Waste
When fixed and variable operations can’t agree about where internal work fits into the dealership’s priorities, or when there’s delay in recommending and authorizing used car repairs, things grind to a halt. When there is no focus on reconditioning efficiency, there can be only one outcome: Cars can’t be sold.
What Value Do Your Technicians Provide?
If an average technician produces about the same gross profit as an average salesperson, one would naturally assume that each of these people deserve to share equally in the attention received from the general manager and/or dealer, right?
You Are What Your Record Says You Are
When legendary NFL coach Bill Parcells was asked about a mediocre team’s performance, he responded, “You are what your record says you are.” This statement applies to anyone who works in a performance-based business. It’s especially applicable to your sales team.
