3 Steps for Dealers to Create a More Customer-Focused Strategy
As inventory continues to challenge dealers and interest rates begin to rise, dealers are beginning to look for opportunities to continue turning customers.
TruVideo and Outsell Partner to Bring Turnkey Smart Text Solutions to Automotive That Drive Revenue and Customer Experience
Partnership delivers increased value for auto dealers by helping them stand out in today’s competitive market through seamless customer communication.
The Competitive Edge of Remote Customer Service
Nothing puts a bow on the purchasing process quite like delivering a customer’s new vehicle right to their doorstep and picking up their trade-in vehicle for transport to the dealership or recon facility.
TrueCar Receives Two Top-Rated DrivingSales Dealer Satisfaction Awards
Ranked No. 1 in Dealer Satisfaction, TrueCar wins awards for New Car Leads and Used Car Leads.
Customer Gateway Launches: Helps Bridge Digital Retail’s Online to In-store Gap
eLEND Solutions’ new platform is designed to accelerate transactions, remove online-to-in-store information disconnects and enable customers to do more remotely.
Gubagoo Virtual Retailing Receives Highest Rated DrivingSales Dealer Satisfaction Award
Ranked #1 in Dealer Satisfaction, Gubagoo Virtual Retailing wins Highest Rated award in Digital Retailing Category.
Digital Air Strike Reveals Customer Experience Study at NADA
The longest-running and most extensive study of auto consumers shows new trends in vehicle pre-orders, purchasing/servicing, financing and more.
InteractiveTel Launches TotalCX Customer Experience Platform
The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system.
Record-Breaking Reviews: 1 Million-Plus Car Shoppers Make the Customer Service Case for DealerRater’s Dealer of the Year Awards Recipients
Unprecedented review numbers speak clearly to the dominance of digital, the staying power of personal connection, and the emerging value of adaptability in creating a best-in-class customer experience.
StoneEagle Names Kathy Burns Chief Customer Officer
In her new role, Burns will expand StoneEagle’s account management presence, continuing to build teams for both the retail and enterprise divisions of the company.