Data Segmentation: The Secret to Customer Satisfaction and Retention with Special Guest Mo Zahabi
Published February 28, 2017 The auto industry’s rapid growth may be drawing to a close, but there’s no reason to panic if fewer new customers come through your door. Your existing customers are a gold mine of opportunities. If you can identify which customers in your database are ready to interact with you, you can
How to Combat Customer Dissatisfaction
AI can be part of the solution but it’s also important that dealers’ phones are properly equipped so that the first scheduling event is quick and easy.
Auto/Mate Integrates with Quik Video, Helping Dealers Improve Service Customer Retention and Satisfaction
Quik Video makes it easy for service technicians, advisors and managers to create and send videos via text and email to customers.
Service Satisfaction Improves but Appointment Wait Times Continue to Grow, J.D. Power Finds
According to the study, dealers continue to grapple with parts and labor shortages that are fueling longer wait times for appointments.
Unleashing the Power of Customer Data with CRM, AI and Analytics
From the moment a potential buyer expresses interest, to post-purchase engagement, every interaction can be optimized for a seamless and personalized experience.
F&I 2024 Dealer Outlook: How Online Options Will Help Dealers Better Serve Customers
Dealers must find ways to maximize F&I sales opportunities, because in this highly competitive landscape, dealerships rely on the sale of these products to enhance their bottom line and remain competitive.
Cox Auto’s Car Buyer Journey Study Shows Satisfaction with Car Buying Improved
The rise in satisfaction can be attributed to several factors such as improved inventory levels, the return of discounting, and the further proliferation of an omnichannel approach to vehicle buying.
Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
Leveraging Background Music to Enhance the Customer Experience and Boost Auto Sales
It may be the time to rethink how to leverage music that can create an enhanced buying experience.
Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds
More than one-third (34%) of EV buyers say dealers are not doing enough to make them feel comfortable with EV maintenance requirements and 11% are not comfortable with the EV charging process and options.