Volvo to Improve Customer Satisfaction, Efficiencies with UVEye Automated Inspection Technology
Camera-based, high-speed systems from UVeye aim to improve customer satisfaction and safety.
Customer Satisfaction: The Carwash Connection
What’s the best way to deliver a level of cleanliness that ticks your customers’ boxes?
Podcast: Carwashes & Customer Satisfaction
Matthew Lapolice of Mark VII Canada discusses the benefits of adding automated carwashes to dealerships.
Customer Satisfaction – the Carwash Contribution
Knowing the value of a clean vehicle in shaping customer impressions, what’s the best way to deliver a level of cleanliness that ticks your customers’ boxes?
BMW of North America Introduces Smart Glasses and New Technician Communication Systems at U.S. Dealerships to Reduce Repair Times and Improve Customer Satisfaction.
The introduction of these new innovations at BMW centers, coupled with the company’s ongoing investment in its training facilities and technician training programs not only reinforces BMW’s reputation as a technology leader, but is another example of the company’s customer-first approach.
How Mobile Tablets Increase Customer Satisfaction
With training and time, employees will not only adapt to but embrace using mobile tablets. Remember when we switched from typewriters to computers? Employees everywhere resisted, vowing to never give up their IBM Selectrics.
Financing in the Service Department Can Drive Customer Satisfaction
Some drivers have been raised with a skepticism of mechanics and service writers. Steve Roe of Synchrony Car Care shows how you can help customers manage costs and feel more confident in their service purchases.
Utilizing Customer Service to Enhance Customer Satisfaction
Customer satisfaction starts the moment the customer enters your service department but it doesn’t have to end when they leave.
F&I Solutions: Think Through the Sales Process to Ensure Customer Satisfaction
The finance team needs to get out of their offices and involved in putting car deals together whenever possible — and the best will do so. They earned their role as a finance director/ producer because they are the best closers in the store.
Ways Your Dealership’s F&I Employees Can Drive Customer Satisfaction
The F&I department is critical to the overall success of your dealership. As consumers increasingly walk into dealerships armed with more information than ever before, this leaves dealership sales teams much less room for negotiation, and results in smaller profit margins.
