How to Get an 800% Return on Investment
Dealers are becoming more and more aggressive in selling used vehicles in search of a substantial return on investment (ROI). I’m confident you will agree that it is critically important for all dealers to earn the highest possible ROI on every single investment they make.
It’s Time to Get Serious About Service
In comparing the salesperson to the service advisor, who has the most sales opportunities per day? Who gets the most phone calls per day? Who gets the most sales training? Who gets the most marketing support? Don’t you think it is time to get serious about service? It will do your dealership good.
Is There a Cancer in Your Dealership?
Most dealers would not tolerate a finance producer who averages $250 PRU but a service director averaging 60 percent one-item retail repair orders has a job for life because “the customers like him.”
How To Manage Over-Abundant Technology
Technology is great, but a top-performing manager must take the data provided by that technology and get out of his chair to work directly with their fixed operations team daily.
How to Create a Top Performing Team
If your sales force averages five vehicles per salesperson per month when you know they should average at least 10, what would you do?
Do You Want to Thrive or Just Survive?
If your salespeople cannot sell one vehicle per month in the service drive then they are most likely in the wrong line of work. Possibly there is an opportunity for them to join your competitor down the street and assist in running their store.
How Will You Increase Fixed Ops Profits This Year?
All of your management team must be trained to become better leaders and managers by first of all measuring the performance of all employees daily. Teach them how to hold accountability meetings and become the coach that every team needs.
Podcast: Being a Good Listener
Don Reed, CEO of DealerPRO Training, joins us to discuss being a good listener while putting the customer first in the service drive.
Five Magic Words Create Big Results
Listing five good reasons why every service advisor deserves and needs to be professionally trained on how to provide your customers with the highest level of service each and every time they visit or call your dealership.
Service Writer or Advisor? You Better Decide What You Want!
Inspect what you expect by using daily performance evaluations of your service advisors’ sales productivity.
What Is a Service Advisor Really Worth?
As a dealer or general manager you should visit with your advisors daily, let them know you care, acknowledge a good job, correct substandard performance immediately and edify these advisors to their customers, their managers and their fellow employees.
Dealers Earn Record Profits in 2018 — Fake News or the Real Deal?
Let’s make 2019 a record year for profits in your dealership. The opportunity is in your service department right now as you’re reading this blog. Now go out there with your new attitude and make some money! You deserve it!
