Don Reed - CEO of DealerPro Training
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How to Accelerate Profits Through a Slowdown

Unfortunately, many dealers are not seeing even a meager 10% increase in customer pay repair order count year over year and instead have stagnant service sales or even declining RO counts month to month. If this is the case in your store, ask yourself “why?”

How to Accelerate Profits Through a Slowdown

If your parts and service departments are already profitable, then of course you realize this $201,600 drops straight down to net operating profit.

How to Accelerate Profits Through a Slowdown

If you’re serious about achieving 100% service absorption, (making your dealership 100% recession proof), let’s move on.

How to Accelerate Profits Through a Slowdown, Profit Accelerator No. 2: The Inspection Connection

Do you have a policy that all used vehicles be inspected for needed maintenance and/or mechanical repairs before the vehicle is offered for sale?

How to Accelerate Profits Through a Slowdown

These are the only two options for your new and used car sales teams and they should be the only two options you have for your service and parts teams as well.

5 Ways to Accelerate Profits Through a Slowdown

You can’t afford to neglect fixed ops. Determine what your true profit potential is. This opportunity is waiting for you. It’s time to seize it.

How Green Peas Can Fortify Your Profits

If you need to hire additional service advisors or replace underachievers, think outside the box. Consider Green Peas.

How to Recruit Top Performers

Don’t recruit someone else’s underachiever. Be aggressive, spend a little money and recruit as many applicants as possible and you will find a top performer.

Business Development Centers Can Maximize Service Appointments

Properly trained BDC personnel can provide a multitude of services that will increase owner retention and CSI while enabling your advisors to become more productive thereby increasing sales and shop productivity.

You Are Not Running a Democracy

The whole team needs to “buy in” to change when it comes to improving customer satisfaction and retention, increasing profitability and giving a dealer the kind of return on their investment that they deserve. It’s not an option.

5 Steps to Boost Your Bottom Line

Giving your customer a choice can really pay off. Menus are an effective tool in your finance department, so why don’t you install this same process in your service department?

Are Your Expenses Really Too High?

Your service advisors are the key to making that happen so prepare your recruiting plan, avoid hiring someone else’s underachiever, recruit non-automotive with no bad habits, invest in their training and watch your net profits soar to record levels.