According to the National Automobile Dealers Association (NADA)’s latest findings, the technician shortage has reached critical levels, with an anticipated shortfall of 80,000 technicians by year’s end. The association reports that three technicians will exit the workforce for every new technician who enters. Ouch.
It’s a rare dealer who hasn’t been affected by the technician shortage. And the deficiency disrupts not just the service department but the entire dealership. Extended wait times for service appointments frustrate customers and can lead to a decline in satisfaction levels. Compromised service quality due to understaffed service departments can damage customer trust and loyalty, ultimately impacting dealership profitability.