The ‘Evidence’ is Overwhelming: A Simple Retention Roadmap
Retention is best measured in repeat visits. Make sure you are tracking this metric. Retention drives market share or absorption, whichever side of the aisle you look at this from.
Is Fear of Change Holding Back Your Growth?
With the right planning, open communication, ample and ongoing training, and invested partner in place, a DMS switch can give dealerships the opportunity to propel themselves forward and overall grow their business.
Training Your Service Customers Pays Big Dividends
Did someone say “sell more cars?” Isn’t it about time you get serious about service and start training your service customers?
Winning Internally: How to Implement Digital Marketing in the Dealership
It is 9:15 a.m. and you’ve glanced down at the Caller ID for the 12th time this morning. Checking your voicemail reveals an influx of digital vendors have been leaving messages in the last few weeks.
Using BI to Contact Active Prospective Customers
The average human has hundreds of regular habits. In many ways, it’s human habit formation that keeps the world moving.
Podcast: Promoting Your Service Department
Jim Roche joins us to discuss how to promote your dealership’s service department and keep customers coming back.
dealerTEL Helps Dealerships Track Call Success at Most Crucial Point — After the Phone is Answered In-House
Dealers will be able to track not only where a call came in from, but also any and all interactions that happen once the call has been answered within the building.
Podcast: Using Your CRM to Communicate with Customers
Bobby Gaudreau of Dominion Dealer Solutions on using your CRM as a communications tool in today’s ever-changing environment.
Characteristics of the Most Successful Leaders, Part 3
The most successful leaders influence themselves and others to find and fulfill their purpose in life and at work. In this series, we are sharing the 30 characteristics of the most successful leaders.
Out of the Red and Into the Black
The dealership was out of touch with what the market demanded. In a little under a year and a half’s amount of time we’ve been able to move it to the modern way of doing business.
Inspiring a Positive Culture
Practice three things to improve communication: positivity, respect and productive relationships
Three Steps to Go Pro at Your Dealership
While the process of creating a proactive dealership takes some work, it is worth the commitment. This change in mindset will help you long after the slowdown is over.
