Service Departments Lagging in Communication with Vehicle Owners, J.D. Power Finds
Porsche is highest-ranked luxury brand for first time; Buick ranks highest among mass market brands.
Dealership Excellence Depends on 4 Words
Accountability, communication, comprehension and consistency, when taken to heart and applied by dealership management, truly are the four most important words in achieving excellence.
8 Video Strategies You Can Do Now
In September, Thinkwithgoogle.com published the article “3 Ways YouTube Is Steering the Car Buyer’s Path to Purchase.”
Podcast: Being a Good Listener
Don Reed, CEO of DealerPRO Training, joins us to discuss being a good listener while putting the customer first in the service drive.
What Is a Service Advisor Really Worth?
As a dealer or general manager you should visit with your advisors daily, let them know you care, acknowledge a good job, correct substandard performance immediately and edify these advisors to their customers, their managers and their fellow employees.
New Smyrna CJD Aims to Double Service Revenue: The Three-Part Growth Equation to Their Success
In November 2017, New Smyrna CJD moved into a brand new facility in New Smyrna Beach, FL. Built with the service customer experience in mind, the design is in stark contrast to the store’s old facility — and most other dealerships — which were built to optimize sales.
Service and Sales Working Together Can Make Your Dealership Sail
Working in dealerships, we soon find out that service departments and sales departments oftentimes work as well together as do oil and water.
How To Compete With The Aftermarket
New car dealers generated about $52 billion in labor and parts sales. As anyone can see, the aftermarket has more than five times as many locations as new car dealers which makes them more Convenient for the customer.
Vero, LLC Launches New Service Retention and F&I Remarketing Technology
New push-marketing mobile technology enables auto retailers to retain service customers, effectively remarket VSCs and other F&I products, and engage customers like never before through their phones.
Toyota CH-R Launch Campaign Powered by Outsell AI-Driven Marketing Automation Platform Honored with Industry Awards
The overall campaign goals were to drum up excitement, create new dialog with interested consumers and close the deal on a new Toyota CH-R. The results were impressive.
Service and Sales Working Together Can Make Your Dealership Sail
When service departments and sales departments work together they can create a smooth and enjoyable experience for the customer, which will lead to better surveys, more reviews, referrals and repeat business.
What’s Your Store Culture and How’s that Working Out for You?
You will have created the process driven and engaged culture that will create the revenue you dreamed of, knew you were capable of, and you will have created the culture that accomplished just that.
