Proactive Dealer Solutions announced in a press release that its digital voice assistant technology, Brooke.ai, has been officially endorsed as the digital voice assistant for Volkswagen dealers.
This endorsement by Volkswagen of America, Inc. recognizes Brooke.ai’s advanced features, seamless integration and the enhanced customer experience it offers, the company said. Brooke.ai has been rigorously tested and selected for its ability to meet the high standards of Volkswagen, ensuring superior digital interaction for Volkswagen customers.
Its intuitive design, coupled with advanced conversational AI capabilities, enables it to provide unparalleled assistance and support to both dealers and customers, aligning perfectly with Volkswagen’s innovative approach to customer service.
Amidst the challenges in the automotive industry, as highlighted in the Cox Automotive report “Dealership Service Ticket Volume and Revenue Retreat in September.” According to Xtime Metrics, participating Volkswagen dealerships using Brooke.ai have shown a contrasting trend of growth and resilience. These dealerships experienced a significant year-over-year increase in closed repair orders (RO), with a 7.94% increase in September 2023 compared to September 2022 and a 3.37% growth in October 2023 compared to October 2022. This positive trend starkly contrasts with the general market downturn and underscores the effectiveness of Brooke.ai in driving operational efficiency and customer satisfaction.
“We’re excited to announce our collaboration with Volkswagen, introducing the innovative capabilities of Brooke.ai to their dealership network,” said Pat Reininger, CEO of Proactive Dealer Solutions. “Brooke.ai is an ideal match for Volkswagen dealerships aiming to provide a seamless, top-notch customer experience, all while optimizing operational efficiency.”
“Brooke.ai has had a positive impact on our service operations at Strong Volkswagen,” adds Walker Strong, general manager at Strong Volkswagen. “In a market that has seen a decline in ROs closed compared to previous years, we have experienced growth in overall service revenue and dollars per RO month-over-month. Brooke.ai increased our appointments drastically and helped my team work with the customers in store compared to the time spent on phone interactions.”
This partnership not only signifies a major step forward for Proactive Dealer Solutions, it paves the way for further advancements in digital technology, enhancing the overall customer experience, and driving the future of automotive digital interaction.
