Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops
In 2023, dealerships accounted for 30% of all service visits in the U.S., down from 35% in 2021.
Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
TotalCX Integrates with Elead
TotalCX’s collaboration with Elead through ICOM AI technology provides a distinctive advantage to dealerships and automotive businesses.
Special Executive Spotlight with Jason Girdner of TECOBI
Jason explains the complexities of 10 DLC, the importance of compliance, the role of AI and more!
Navigating the AI Era: Is Your Car Dealership Ready to Thrive or Fade Away?
Dealers who want to survive this paradigm shift need to invest in modern leadership coaching and relevant sales training, building a solid team based on the same core values, powerful vision and mission.
CarNow Appoints New Chief Revenue Officer
Industry veteran to drive revenue growth across all channels.
How to Engage with Digital Natives
The key to unlocking their wallets is learning to effectively engage with them, which means adapting to their preferences and behaviors.
STELLA AI Announces Integration with myKaarma
Stella manages data input and operational processes just like a seasoned service advisor utilizing conversational AI.
Executive Spotlight with Jason Girdner of TECOBI Inc.
Tune in to the video to learn about the changing dynamics of customer communication in automotive sales.
Traver Connect Launches Concierge Service
White glove service includes pick-up and delivery and mobile service, among other high-end benefits, to increase appointments set and CSI scores.