CallRevu Wins 2024 BIG Innovation Award
This accolade celebrates CallRevu’s commitment to pioneering new pathways in automotive communication technology, elevating dealership operations and customer experience, the release stated.
Top 3 Ways to Avoid Warranty Audit Headaches in 2024
Avoiding warranty claim debits can be a daunting task, fraught with complicated processes and procedures.
Reynolds and Reynolds Unleashes AutoVision at NADA 2024
Retailers will be able to achieve precise appraisals with AutoVision’s customizable adaptive market pricing algorithms.
The Don’ts and Dos of Outsourcing OEM Warranty Administration
A good service will provide onsite training, helping the advisors and techs write better ROs while freeing up management.
The SMS Paradigm: Reshaping Customer Engagement in the Automotive Industry
By reaching out through SMS, we have tapped into the potential of a less invasive, yet highly effective, method of communication.
Impel Expands into Aftermarket to Meet Demand for AI-Powered Customer Lifecycle Management
This move aims to address the increasing demand for AI solutions in the $535 billion independent service industry.
Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops
In 2023, dealerships accounted for 30% of all service visits in the U.S., down from 35% in 2021.
Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
TotalCX Integrates with Elead
TotalCX’s collaboration with Elead through ICOM AI technology provides a distinctive advantage to dealerships and automotive businesses.
Special Executive Spotlight with Jason Girdner of TECOBI
Jason explains the complexities of 10 DLC, the importance of compliance, the role of AI and more!
