Traver Connect Launches Concierge Service with Retention Moves

Traver Connect Launches Concierge Service

White glove service includes pick-up and delivery and mobile service, among other high-end benefits, to increase appointments set and CSI scores.

Traver Connect announced it has launched their newest offering, Retention Moves. The white glove, concierge-style service offers many of the high-touch interactions today’s customers crave, including an established pick-up and delivery network, mobile tracking capabilities, and help with setting recall and service appointments.

Early adopters using Retention Moves are finding a return of 2-4X their initial investment and higher CSI scores with increased retention due to the high-end feel of this white-labeled experience. 

 “During the pandemic our industry shifted overnight to an economy where pick-up and delivery, mobile service and on-demand shopping from home became the norm. Though the economy is back online, the consumer preference for personalized, white-glove service continues,” said Paul Croshaw, VP of customer engagement and retention at Traver Connect. “While today concierge services are considered a competitive advantage, soon enough they will be a necessity for any thriving service department. We are proud to be the first company to offer these advanced benefits to our partner dealers through Retention Moves.”

Users of Traver Connect’s Retention Moves service are finding that in addition to the initial profits that come from more set appointments, Traver’s knowledgeable recommendations create additional upsell opportunities and the high-end features drive better CSI scores, creating greater reimbursements from manufacturers. 

“Pick-up and delivery services are an intricate web of partnerships and logistics that take years to develop. We’ve been working hard behind the scenes putting together the partnerships, processes, and solutions to ensure a seamless transition for our dealer partners,” said John Traver, founder, Traver Connect. “This is a game-changer for the service department.”

Traver proprietary process for inbound communication converts customer leads into actual sales and the outbound solutions drive, retain and grow customers over time to increase year-over-year profits. This hands-on approach is what has such a profound impact on the service and sales teams Traver Connect serves. 

Gain an edge on your competitors and sign up here before Dec. 31 to get 90-day exclusive brand market protection.

For more information on Traver Connect, visit

You May Also Like

DAS Technology Wins 2024 NADA Show’s Exhibitor Pitch Competition

Alexi Venneri and Krys VanSlyke bested nine other contestants on the NADA Show’s Live Stage with a two-minute pitch highlighted by their DAS-styled rendition of Run-D.M.C.’s “It’s Tricky.” 

DAS Technology announced in a press release the company cleared a field of 50 applicants to make the final round of NADA’s second annual Exhibitor Pitch Competition, where Co-Founder and CEO Alexi Venneri and Vice President of Customer Experience and Creative Strategy Krys VanSlyke bested nine other contestants on the NADA Show’s Live Stage with a two-minute pitch highlighted by their DAS-styled rendition of Run-D.M.C.’s “It’s Tricky.” 

Test Drive Functionality Now Available in TSD

By integrating TSD’s test drive module into the dealership website, the customer selects their preferred model in advance, thus avoiding the disappointment of arriving at the dealership to find the vehicle they were hoping for is unavailable.

Rita and Rick Case Boys & Girls Club Donates New Athletic Shoes

Rita Case, along with Rick Case Automotive Group associates and Congressman Jared Moskowitz and his family, volunteered to help members select and get fitted for their stylish new sneakers.

MyKaarma, Logitrac Partner to Improve the Service Experience

Dealership employees can access all features the same way they would access native myKaarma features at customer arrival, such as check-in, vehicle walk-around videos, payments pre-authorizations, mobile payments and more.

BendPak Names Expert Automotive Equipment Primary Distributor in Las Vegas Valley

This partnership ensures that customers of Expert Automotive Equipment will have direct access to the latest innovations and equipment from BendPak.

Other Posts

Ed Morse Automotive Group to Acquire 7 Dealerships

These will be Ed Morse Automotive Group’s first dealerships in Arizona. 

Cox Presents 2024 Leader in Sustainability Award

The Cox Automotive Leader in Sustainability Award recognizes a dealership for outstanding in-dealership sustainability programs related to waste reduction, energy or water conservation and focused on innovation, creativity, and engagement with its employees and the community.

WarrCloud Chosen as Warranty Processing Provider for FordDirect’s The Shop

WarrCloud enhances warranty revenue by identifying all entitled line items, concurrently reducing processing expenses and expediting payment processes.

Download Dealertrack’s 2024 Compliance Guide

The guide is an essential asset for dealerships to understand their legal compliance obligations.