Engaging the Power of Your Informal Networks
Networking is recognized as a major influence on one’s ability to achieve great success. The most successful people in the world possess the capability to influence and shape the opinions of others. However, there is a greater emphasis on the type of network one participates in.
How Are You Managing Your Speed to Sale?
This new standard is speed to sale, an all-embracing attitude geared to selling cars faster. Speed to sale starts with faster recon time to line (T2L).
The Anti-Mentor: Blueprints for What Not to Do
It’s your first week as a new salesperson at the dealership. You’ve been shown around, received some training and you’re excited by the potential you see in the career ahead of you. It’s lunchtime, and you’re alone in the breakroom when one of the experienced salespeople sits at your table.
What Condition Are Your Technicians In?
The cause of poor technician performance is not always easy to determine, but you can get started by having a one-on-one meeting with them. You might be surprised at what you hear.
Volunteering as a Hiring Guide & Benefit
I’m always inspired after reading through our contributors’ articles each month. Their willingness to share their leadership, sales and marketing advice is a testament to the generosity of our industry.
The Voice of Your Customer
If you’ve been to an automotive industry conference in the past several years, you’ve likely seen service providers offering some combination of artificial intelligence, digital retailing or subscription/alternative ownership solutions. They promise that these features will lead to increased loyalty, customer satisfaction and improved margins.
Cars.com 2019 American-Made Index Reveals Impacts of Globalism: Over 60% of the Top 15 Vehicles Are Produced by Foreign Automakers
Among the top 10 vehicles, the Honda Passport, Chevrolet Colorado, GMC Canyon and Acura RDX are new to the American-Made Index or return after an absence.
How to Become Differently Better
All you need to get started is your commitment to turn around your attitude toward servicing your customers…and holding your employees accountable to higher performance.
Consumers Have a Big Problem with Dealers Selling Used Cars with Recalls
When it comes to selling used cars with recalls, dealers seek refuge from scrutiny by turning to fellow dealerships for validation. We’re all doing it — it’s not against the law. Selling a vehicle with an open recall, while legal, is frowned upon by consumers. At what risk to the brand are you willing to go in order to move inventory?
It’s All About the People
Imagine on Monday, you discover that your meticulous, rule-following accountant and creative, eccentric marketing person have switched positions. How’s this likely to work out? Some variation of this misalignment is actually common in most organizations.
