3 Ways to Train Your Dealership MVPs on the Phone
A poorly trained, ill-equipped or unmotivated receptionist can cost you a lot of business. Don’t let that happen at your store.
The Donkeys and The Eagles
We all know that there’s a very big difference between treating people equally and treating them fairly, but too often, this bit of common sense is ignored.
Why Give Away My Brand-New Pick-Up Truck to a Service Manager?
Take a look at the fixed ops systems you have that are failing you, break the habits that haven’t worked and set yourself (and your store) up to succeed.
Are Our Goals Worthwhile?
A vague goal is next to useless. Here’s how you can set goals worthy of achieving.
Building Your Dream Team
Keeping an ongoing dialogue with talent is a great first step in being more proactive with recruitment. Here’s how to make sure you tell the right story to high-potential candidates.
Women in Dealership Management and Leadership
Ironically, women continually rank among the top producers in the industry. We are also scarce.
NADA 2020 Distinguished Speaker Series
Learn how to take your business to the next level by attending the Distinguished Speaker Series.
Ride Control and Electronic Stability Control
A strut might look great on the outside, but if the internal seals and fluids are degraded it can result in a loss of vehicle stability and in some cases fade.
9 Qualities of Servant Leaders
Practicing servant leadership can turn your dealership into a “best place to work.”
The Theory of 5: Risk and Reward
We might be offered a new opportunity or position that will provide higher pay or some other reward but comes with more responsibility and will require more time and effort. Or, conditions at our current position might change, tempting us to look for a job elsewhere — or even strike out on our own.
