U.S. Auto Dealers Enter Spring with New Optimism, Despite Slowing Sales
The government shutdown, concerns about tax refunds and auto tariffs, and record cold weather across much of the country all influenced U.S. auto dealer sentiment in the latest Cox Automotive survey.
People Have Bad Days, Machines Don’t
What if there was an employee who would work 24 hours a day and report back to you with all the metrics that are vital to operating your dealership?
How to Avoid Survey Backfire
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. Ppositive and productive word tracks can make a great impact on survey scores.
Are You Branding the Wrong Message?
This is a cautionary tale of what can go wrong when you want to send a message to the customer about what a great place this is to do business, but the consistency of that message is never followed through and it ends up doing more harm than good.
Major Profit & Retention Leaks in Service Tied to BDCs
If you’re struggling with service revenue, CSI or profitability, the data I’m about to share with you will help you understand what could be causing your pain and hurting not only your fixed operations business but also your entire dealership.
Service and Sales Working Together Can Make Your Dealership Sail
Working in dealerships, we soon find out that service departments and sales departments oftentimes work as well together as do oil and water.
Service and Sales Working Together Can Make Your Dealership Sail
When service departments and sales departments work together they can create a smooth and enjoyable experience for the customer, which will lead to better surveys, more reviews, referrals and repeat business.
ACV Auctions Ranks in Entrepreneur’s Top 20 for 2018 ‘Top Company Cultures’
Each company was measured in response to 24 questions on subject matters such as connection, alignment, effectiveness, leadership and management, as well as basics such as pay, benefits and flexibility.
It’s All About the Customer
I’m reading a book called The Everything Store by Brad Stone — and I highly recommend it. It’s about how Amazon started. The idea behind “the everything store” was to develop an e-commerce business that would sell everything, and they did.
Want to Stay Profitable in Today’s Competitive Market? Look at How You Hire
Dealerships today face many challenges when it comes to maintaining profitability. Profit margins for both new and used vehicles are eroding and, at the same time, personnel-related costs are on the rise.
