Elevator Operators Can Show Us the Path to Digital Retailing
For digital retailing to succeed in automotive, we need to add the human element to ease the transition from the current habits of car buying shoppers. Human interaction during the online process will yield much better results than leaving it to the customers to figure it out for themselves.
ACERTUS Delivers Record Number of Vehicles Via Last Mile Delivery Service
With digitization revolutionizing car sales and service, more transactions are happening online and dealers are challenged to move more product faster.
A New Partner in Virtual Vehicle Protection
servicecontract.com was designed to help consumers understand their options and empower them to select their own coverage.
EFG Companies Predictions for the Industry’s Future
The primary challenge facing dealers today is evolving their retailing process to capitalize on changing consumer habits. Utilizing the company’s 40+-year history in the F&I industry, four EFG Companies executives offer their predictions.
Are Dealerships a Thing of the Past?
Even after online research, consumers want to learn firsthand about a vehicle and take it for a test drive before making a decision, regardless of the brand. What’s this mean for dealerships? It means going back to and sticking to the basics.
Majority of Americans Would Consider Buying Used Vehicles
The Ally Financial study shows that more than half of consumers said they would feel most comfortable buying used vehicles at a dealership that sells both new and used vehicles. This was much higher than any other category.
Outsell and RXA Analysis of 18.7 Million Vehicle Transactions Finds AI-Driven Lifecycle Marketing Increases Retention Rates, Service Revenue and Profitability
The study examined the effect that AI-driven marketing has on customer loyalty, repeat business and service visits, and calculated the incremental lifetime value of customers due to AI-driven lifecycle marketing.
Don’t Worry About Millennials — Here’s How to Win Over Gen Z
You keep hearing about millennials as “the digital generation,” but millennials are older than you might think; in reality, Gen Z are the true children of the internet.
Roadstar Services Announces Consumer Survey Results for Vehicle Service Contracts
When asked to rate options that would make them inclined to purchase an extended service plan, respondents overwhelmingly chose roadside assistance, which was rated number one by nearly half of all respondents.
AI Assistants Aid Dealer in Providing Service Excellence
The success of a company’s sales organization to convert prospects into customers greatly depends on how well they follow up with their inbound leads.
According to an annual Sales Effectiveness Report commissioned by Conversica and conducted by an independent research firm, sales organizations are their own worst enemies when it comes to converting leads.
