Kendall Toyota Sets Its Sights on No. 1 By Integrating Processes to Better Focus On The Customer
Being second place in a competitive market is a goal many dealerships would love to be able to claim for themselves.
For Kendall Toyota in Miami, Florida, however, that’s simply not acceptable.
For many years, the dealership sat atop the perch in Toyota sales in their marketplace. Through changing circumstances — including the opening of its sister store West Kendall Toyota — Kendall recently slipped to the second spot. This served as a wake-up call for the dealership’s management to examine their processes and methods and to put plans in place to regain that title.
If You Don’t Give 100 Percent, Why Bother?
A salesperson’s approach to work defines how they are regarded by colleagues and, more important, by customers. It defines who they are at work, and it impacts their ability to succeed. If you aren’t prepared to give 100 percent, why bother?
Pulling Together: The Toxic Employee, Part 2
There are employees who undermine team dynamics and, if left unchecked, bad attitudes and sour mindsets can spread and damage the morale of the best organization.
Just Do Your Job
If salespeople focused on just doing the best job possible, client loyalty would never be in question. Yet every day, salespeople don’t deliver. Why? The three most prevalent barriers to just doing your job are a lack of understanding, fear and attitude.
Podcast: Maximize Your Dealership’s Recon Department
Dennis McGinn of Rapid Recon discusses putting the right people in place to maximize your dealership’s recon department.
Success Story: Sales up 40%. Gaining Traction as a Powerhouse in the Twin Cities
Richfield Bloomington Honda of the Tom Wood Auto Group To get a feel for the competitive landscape Richfield Bloomington Honda contends with, picture a wagon wheel.[…]
Pulling Together: Leadership and Employee Performance, Part 3
The potential for a new employee is practically limitless. Each new hire could be your dealership’s next superstar. Reality, however, soon kicks in and reveals the truth. Some new hires do indeed rock the lot and exceed expectations. Some, however, might not immediately live up to their potential or the hopes we had for them.
Maintaining Your Positivity and Strengthening Your Career Track in Dealership Sales
Salespeople face a variety of obstacles in their day-to-day work, from customers looking to get the rock-bottom price to slow sales days to no-show appointments. The ability to maintain a positive mindset is crucial to finding success in sales. While the individual is ultimately responsible for his or her own attitude, management can help to
Is There a Good Time to Leave Your Dealership?
Believe it or not, your current dealership does not care about you. Sure, they care about your well-being, but they do not care if you stay or go. Deep down, the car business is a ruthless business. They will replace you in a second.
How to Motivate Employees With Effective Communications
Effective communication promotes a culture of sharing ideas and solving problems. Employees who are “in the know” and feel like their opinions are valued are more likely to be engaged and motivated to do their jobs well.
