Characteristics of the Most Successful Leaders, Part 3
The most successful leaders influence themselves and others to find and fulfill their purpose in life and at work. In this series, we are sharing the 30 characteristics of the most successful leaders.
2018 Brings Record Profits for Dealers
You must believe in the concept that 100 percent service absorption will put you on the road to having a record year. You then must transfer this attitude to your entire management team. Yes, I said entire management team — including those folks in the front end.
Artificial Intelligence: A Big Win-Win for the Car-Buying Experience
AI, when combined with natural language processing and machine learning, can help buyers research and compare vehicles and make it faster and easier to find the one best suited to their needs.
Don’t Let Others’ Judgments Affect Your Own
In a storm, we may not be able to control the strong winds that blow our way. Even so, we can adjust the sails to take advantage of these winds and gain the maximum momentum from them.
I Don’t Understand
Why do dealerships spend enormous amounts of money to stay on the cutting edge of technology and marketing, but then make it virtually impossible to do business?
Characteristics of the Most Successful Leaders
The greatest leaders are not solely interested in making a living; they are driven to make a difference in the lives of the people they serve. They are not just interested in success at work; they seek success in life.
Podcast: Getting Out of Your Own Way
Master Trainer Duane Marino of Duane Marino Automotive Solutions shares ways to get out of your own way when selling vehicles.
Being a Team Player Without Being the Whole Team
It’s important to cross train and have team members be able to step in for each other if someone is on vacation or has to take a sick day. It’s dangerous to have only one person knowledgeable about a crucial role at your dealership; what happens when they can’t come in one day or decides
Feast or Famine? Not If You Know How To Prospect!
Times are tough, but as an old adage reminds us, “When the going gets tough, the tough get going.” In the automotive industry, good salespeople know how to ride economic waves.
Are Your Customers “Attitudinally Loyal” – And Why Should You Care? (Part 1)
Customer loyalty can be broken down into two key categories: behavioral loyalty and attitudinal loyalty. Behavioral loyalty refers to your repeat customers. They continuously buy vehicles and service from your dealership over time, out of habit or necessity.
