One Area That Affects F&I Satisfaction? Inventory
It stands to reason that the faster a salesperson can locate the vehicle for a test drive, the better for every department across the dealership.
The Three C’s for Increased Shop Productivity
You can’t rely on the numbers to tell you everything you need to know to be an effective manager. You must determine what is causing the low productivity.
Podcast: Putting Value Into Your Sales Presentation
Chris Saraceno of the Kelly Automotive Group speaks with us about ways to put value into your sales presentation. theoryof5.com
10 Secrets of Great Leaders
The best become the best because they are always seeking ways to become better. It surprises me that average people are usually content with who they are and what they are doing while the above-average performers are always seeking to grow and improve.
The Trust Triple Play
In baseball, a triple play is the rare act of making three outs during the same continuous play. In sales, it’s the ability to gain the customer’s trust in three crucial areas: the product, the dealership, and the salesperson. All relationships, and therefore sales, are built on trust in these three elements. Ask any top salesperson what contributes to their success, and they’ll put building trust at the top of the list.
10 Things That Require Zero Talent: A Hiring Guide for Sales Managers
If you hire the ideal candidate and then, in three months it’s not working out, look at yourself. Employees are responsible for bringing their time and talent to work. You’re responsible for making sure these don’t go to waste.
Without A Fundamental Approach to Follow Up, Your Dealership’s Investment In Staff Training Is Wasted
The dealership’s day began with a quick sales meeting — 12 salespeople and their GSM huddled around a large TV screen to watch the daily installment from a sales trainer’s learning platform. When the trainer began to pose questions, the GSM repeated the choices to answer the questions.
Take Care of Your People
Encourage each employee to seek mentors who complement their backgrounds and interests. And don’t just verbalize these positive reinforcements. Be proactive and mentor others. Continue to do what you have to do to grow. Take a class, volunteer or get involved in your community.
Podcast: Staffing Your Dealership’s Bodyshop
Rob Dunn of the Masters School of Autobody Repair joins us to discuss the staffing of your dealership’s bodyshop — how to find the right level of employment, and how to make the most of their productivity.
How to Harness the Untapped Energy of Millennials and Create a Culture That Breeds Leaders
Your dealership will confront various challenges. However, solutions won’t be found in “feel-good” pep rallies. Managers must routinely praise those employees who think outside the box, brainstorm and collaborate with others to solve daunting challenges. This affirmation will spur employees to improve their performance even more.
