Building a Customer-Centric Service Department
Many service managers approach management and process change with their own goals in mind. Whether you want more ROs or more labor hours per RO, it’s easy to focus on the results that you want, instead of on the results that the customer wants.
How to Revive Comatose Customers
You must get committed to utilizing the right appointment processes on the phone and on your website in order to increase your service appointments.
Ally and Jimmie Johnson Honor Military Heroes
The patriotic car is part of the NASCAR Salutes initiative that honored fallen soldiers during the Memorial Day weekend race at Charlotte Motor Speedway.
How to Accelerate Profits Through a Slowdown
Unfortunately, many dealers are not seeing even a meager 10% increase in customer pay repair order count year over year and instead have stagnant service sales or even declining RO counts month to month. If this is the case in your store, ask yourself “why?”
Mitchell 1’s ProSpect Now Compatible with Android
This new release expands ProSpect compatibility across virtually any Android or Apple iOS smartphone or tablet device a shop is using in their daily operations.
How to Accelerate Profits Through a Slowdown, Profit Accelerator No. 2: The Inspection Connection
Do you have a policy that all used vehicles be inspected for needed maintenance and/or mechanical repairs before the vehicle is offered for sale?
How to Accelerate Profits Through a Slowdown
These are the only two options for your new and used car sales teams and they should be the only two options you have for your service and parts teams as well.
5 Ways to Accelerate Profits Through a Slowdown
You can’t afford to neglect fixed ops. Determine what your true profit potential is. This opportunity is waiting for you. It’s time to seize it.
How Green Peas Can Fortify Your Profits
If you need to hire additional service advisors or replace underachievers, think outside the box. Consider Green Peas.
How to Recruit Top Performers
Don’t recruit someone else’s underachiever. Be aggressive, spend a little money and recruit as many applicants as possible and you will find a top performer.
